lightbeing creations Posted August 19, 2010 Share Posted August 19, 2010 I'm working to get email piping working and have got it working to a degree, but not quite how I'd like it. 1. When the support department is set to only allow registered users to open tickets, then nothing will come through to WHMCS (as you'd expect) but the sender doesn't get a message to say they are not allowed (which is what I would expect it to say to them). Is it possible to have non-registered clients (well email addresses) receive an ayto reply to say they can't? 2. Whether it's registered clients only or not, then my support@ email address receives the email as it is originally sent as well as my being sent through an email with the Ticket details. Is it possible to have only the WHMCS email with ticket details sent through? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 19, 2010 WHMCS Support Manager Share Posted August 19, 2010 1. Non-registered clients will be sent the "Bounce Message" email template. 2. You don't need to check your support@ inbox any more, the email piping does that for you. 0 Quote Link to comment Share on other sites More sharing options...
lightbeing creations Posted August 19, 2010 Author Share Posted August 19, 2010 1. That doesn't seem to be coming through 2. Oki doki, I'll stop the address from collecting messages in that case. Is it still ok to reply from support@ via my email client (Thunderbird) & will those messages then appear in the ticket? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 19, 2010 WHMCS Support Manager Share Posted August 19, 2010 2. Yes, that's correct. 0 Quote Link to comment Share on other sites More sharing options...
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