skull87 Posted August 7, 2010 Share Posted August 7, 2010 This is with pop or IMAP importing. WHMCS Version 4.2.1 the support email that I'm using ex support@example.com is not a administrator of WHMCS nor in the system. From: xxx xx «x@xxxx.com» Subject: ewr Status: Ticket ID Not Found Is there a way to auto open a ticket and than also when i do replied to a message from x@xxxx.com it doesn't update the ticket to customer-reply is there a way to fix this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 9, 2010 WHMCS Support Manager Share Posted August 9, 2010 Admins can't open new tickets via email, only reply to existing ones: http://wiki.whmcs.com/Common_Troubleshooting_Tips#Ticket_ID_not_found 0 Quote Link to comment Share on other sites More sharing options...
mahtab Posted August 18, 2010 Share Posted August 18, 2010 thanks for help 0 Quote Link to comment Share on other sites More sharing options...
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