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Mysterious Invoice of $0 Generated and Due Same Day


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I had a mysterious invoice created. A client was sent a first overdue notice today (July 28 ) for an invoice that was generated on July 26th and due the same day. The amount is $0! This invoice was not created by me and no associated email was created or sent to them. I didn't catch it until the overdue notice went out today (two days after it was 'due').


Why did WHMCS create an invoice of $0 due the same day when the client is in good standing and not due again until the 14th? It appears this is the only client that had a $0 invoice generated with no email. I did upgrade WHMCS from 3.8 to 4.2 on Monday morning so could this be the reason? A possible blip? Has this happened before?

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  • WHMCS Support Manager

Sounds like the invoice might be paid by credit on the client's account? Check the Credit line of the invoice.


Or if it's for $0 and has no line items then that would indicate it was an admin user who clicked Create Invoice but never followed through with the process thus leaving it empty.

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There were no line items. It was a blank invoice. Since I am the only admin, and did not create any invoices because I hadn't gone in to the admin for the past few days, it's perplexing! I guess this was just a weird occurrence.

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