Vox Posted June 15, 2010 Share Posted June 15, 2010 Hi, I've got a customer that placed an order to upgrade their package but as yet have not paid the invoice that was generated. They had their "First Invoice Overdue" reminder today and obviously I am waiting to receive payment before I accept the order. My question is what will happen if they do not pay this after the second and third reminders and they reach the auto suspension date? Can I assume that their exisiting package will not be suspended as I have not accepted the order? I would prefer at that point to email them and ask why they have still not paid and then cancel the order if required without effecting their existing package. 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted June 20, 2010 Author Share Posted June 20, 2010 Getting close to the auto suspension date..... The customer has paid by PayPal "echeque" which will not register as paid until after the date. Can anyone confirm it will not hit the existing account or will I have an unhappy customer if I let it run? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 21, 2010 WHMCS Support Manager Share Posted June 21, 2010 Their current account won't be suspended, no. 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted June 21, 2010 Author Share Posted June 21, 2010 Hi John, That's great, thanks for the response. I had hoped that is how it would work but just wanted to check before I p****d a customer off. 0 Quote Link to comment Share on other sites More sharing options...
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