Jump to content

Ticket stuck, can't delete


Recommended Posts

Hey guys,


so, I've got a ticket that seems to be stuck so that I can't see it when I go through all the tickets (all open, closed, etc.) but on the dashboard (and on my iPhone) I can clearly see there's one ticket just idly sitting somewhere.


Do I need to delete this directly from the database? If so, would someone kindly point me at the right table and such? :-P


Thank you in advance! :-)

Link to comment
Share on other sites

Please ensure your admin account is assigned to all the support departments.


All tickets can be found in the database in tbltickets so you can check that the ticket is assigned to a support department (the did value).


Thanks, got it.


It was actually a spam email stuck in the tickets that I couldn't see or access through WHMCS.


I emptied the whole ticket table via: TRUNCATE `tbltickets` ;

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated