Dids

Hey guys, I'm not exactly sure if this is normal behaviour or not, but every time I close a ticket it comes back in "open" state when a new ticket arrives. This means that all of my old tickets go from closed to open every single time a new ticket arrives, which just seems.. awkward. So far I've had to delete the ticket permanently to keep this from happening. Any ideas? (using the latest WHMCS)

Thanks, got it. It was actually a spam email stuck in the tickets that I couldn't see or access through WHMCS. I emptied the whole ticket table via: TRUNCATE `tbltickets` ;

Hey guys, so, I've got a ticket that seems to be stuck so that I can't see it when I go through all the tickets (all open, closed, etc.) but on the dashboard (and on my iPhone) I can clearly see there's one ticket just idly sitting somewhere. Do I need to delete this directly from the database? If so, would someone kindly point me at the right table and such? Thank you in advance!

Hey everyone, was wondering, did anyone ever happen to hack/fix umlauts in the order form when using the Plesk module? I'm using version 4.1.2 of WHMCS and I still have to manually edit every new client's details if they contain any umlauts, as the Plesk API won't allow the use of those characters. I'm sure there's an EASY fix to it, as you'd just need to convert them to different characters (ä -> a, ö -> o, etc.). Anyone?

Does this work with Citrix Xenserver?

Fixed it. Apparently Plesk had auto-updated itself and it wanted me to agree to the new EULA/ToS, so that's why the script couldn't create the user/domain.

I'm still getting the 1019 Login has improper value error message even if I manually remove the umlauts, add a domain and a username. :-(

Hey everyone, I've got a couple of things I'd like to work through. First off, I've noticed that since all my customers are finnish, there's often umlauts (ä, ö and å letters) in their client details (address/name), which doesn't seem to work that well with automatic orders. I get errors here and there and can't get WHMCS to autocreate the Plesk credentials. The quick fix of course is to replace those letters with something other than umlauts. Now, has there been any fixes to this? I'm currently using WHMCS version 4.1.1 and still experiencing the same problem. Secondly, how would one accomplish hosting package orders that are without a domain? A domain is needed to get WHMCS to create the Plesk user/package, right? I noticed that if there's an order without a domain, the username field is empty, which of course stops the process right there. If I try to manually enter in a username and press Create, I get "1019 - Login has improper value". These are the only two problems I've been having so far, everything else is working really well. Thanks in advance!

Fixed. Apparently it was the submit button that I removed from the gateway module, since I didn't see a reason for it beforehand. Sorry for the trouble.

I managed to track it down a bit. On the viewinvoice.tpl page, as an example the PayPal and Google Checkout modules show the "Pay"-button right under the module dropdown list. With my payment module, it doesn't show anything like that, and I'm unable find any documentation for this?

Nobody? If there's no feature in WHMCS that allows me to use the same payment gateway for recurring items (which would be VERY odd), I'll have to start writing my own gw bit in viewinvoice.tpl.. :-/

Hey everyone, I don't know why, but I can't seem to get how you pay for invoices that are issued after the initial purchase? I've got my own payment gateway module, which works just fine with the first purchase, but after clients start getting reminders to pay their bills, how do they pay them exactly, as the link in the email message points them to the invoice, but it has no "Pay" button and the "Pay To" part (the part on the right side) is empty. Any quick tips or ideas would be very much appreciated. Let me explain how my gateway works: the client is redirected to the payment gateways website, which allows for online bank transactions, creditcards and even wire transfer. It then comes back to WHMCS and does some authentication and if all's good, marks the invoice paid and activates the account. Now, how can I use that in new/upcoming invoices, since some of my clients will be paying monthly and some yearly? There has to be a way to do the same kind of redirection as with the initial purchase, right?!

If I use the characters ä and ä they won't appear correctly (as seen in the screenshot). System charset is set to utf-8. I'll see about converting the .tpl file, though, I don't see how that would do it any good? Thanks for the help though.

Well, I figured out a way to get my business going. Since I'm offering shared hosting, I just switched over from Pleskreseller to the Plesk module and used the client & domain templates, boom, works just fine, so case closed in my case.

Never mind, solved this by manually creating a client & domain in Plesk, to test out the templates. Apparently I exceeded the template limits when it came to retaining the log files, so my bad.