Automatic renewal of Product on invoice payment

[nikolasd]

Hello,

 

I have installed WHMCS and configure it succesfully. I am trying to find a way to automatically renew a product on invoide payment, but cannot find anything on the documentation.

 

Has anyone managed to do that, or you all just change the Next Due Date filed after you receive the payment?

 

Thank you very much

[WHMCS John]

Changing the Next Due Date is the correct method.

[bear]

Changing the Next Due Date is the correct method.

It is?

Maybe I've misunderstood the question, but when we receive a payment that wasn't automated (checks, etc), we use "add payment" from the invoice interface. This marks it paid, and WHMCS updates the next due date automatically, creating a transaction for our records.

This seems logical to me.

 

If just changing the due date is the right way, what is "add payment" for?

[nikolasd]

If just changing the due date is the right way, what is "add payment" for?

 

I totally agree with that! I have a client that has some credit in his account, so every issued invoice is automatically paid! You are telling me that I should go manually and change Next Due Date?

[WHMCS John]

Perhaps the OP could clarify on the situation? I think I may have misinterpreted.

 

The documented procedure should definitely be followed to add payment to an invoice: http://wiki.whmcs.com/Transactions#Applying_Payment_to_an_Invoice and the next due date will automatically increment forward 1 billing cycle.

[nikolasd]

I had an invoice issued automatically for a customer, that was wrong, so I deleted it. Then I issued manualy an invoice for the same customer, after I had added some credit on his account. The invoice become automatically paid because of the credit, but the next due date did not forwarded +1 billing cycle.

[scurrell]

I had an invoice issued automatically for a customer, that was wrong, so I deleted it. Then I issued manually an invoice for the same customer, after I had added some credit on his account. The invoice become automatically paid because of the credit, but the next due date did not forwarded +1 billing cycle.

 

If the invoice was created manually, it was not "tied" to the product, and therefore had nothing to update.

[WHMCS John]

Did you create the invoice by clicking the "Create Invoice" link, or by following the invoicing early procedure: http://wiki.whmcs.com/Products_Management#Invoicing_Early ?

 

If the former then scurrell is correct.