Email will not send

[moonpeach]

Hi guys . Im having another problem with the WHMCS email system.

 

the email system is currently set to php, and although everything should be working it is not, When i signed up i did not recieve a welcome email although whmcs claims it didnt send one, when i activated the test package i didnt get an email although whmcs claims i did, I even sent a personal email with i didnt recieve yet whmcs claims i did. Im not sure the exact problem.

 

Would be great to have some help, Thanks

[WHMCS John]

Are there any error messages when trying to send the email in Utilities > Activity Log?

[moonpeach]

08/04/2010 07:20

Email Sent to Joshua kility (Welcome)

moonpeach

08/04/2010 07:14

Email Sent to Joshua kility (Order Confirmation)

moonpeach

08/04/2010 07:11

Order Accepted - Order ID: 9

moonpeach

08/04/2010 07:11

Email Sent to Joshua kility (New Account Information)

moonpeach

08/04/2010 07:11

Module Create Successful - Service ID: 12

moonpeach

08/04/2010 07:10

Running Module Create on Accept Pending Order

moonpeach

08/04/2010 04:30

Email Sent to Joshua kility (Order Confirmation)

moonpeach

08/04/2010 04:29

Order Accepted - Order ID: 10

moonpeach

08/04/2010 04:28

Email Sending Failed - SMTP Error: The following recipients failed: moonpeachwow@googlemail.com (User ID: 1 - Subject: Order Confirmation)

System

08/04/2010 04:28

New Order Placed - Order ID: 11 - User ID: 1

 

 

That SMTP is because i tried using that but then changed it back to PHP , Since then its supposidly sent the emails to my email address but ive recieved none , not even to my junk mail / spam

[WHMCS John]

As WHMCS reports the emails were sent successfully I recommend checking with your server mail server administrator to find out what's happening to them.

[moonpeach]

Ok, What i'll do is try sending to my admin@allhostone.com account

[moonpeach]

As WHMCS reports the emails were sent successfully I recommend checking with your server mail server administrator to find out what's happening to them.

[moonpeach]

Still having this problem.

[bear]

Still having this problem.

This appears to be a mail issue and not a WHMCS issue, so what did the server administrator say when you asked?

[moonpeach]

I've sent a support ticket with no response currently

[bear]

I'd be curious as to what they respond with. Best thing would be to tail the mail as it's sent. Assuming Cpanel/Exim, log in as root shell, and run:

tail -f /var/log/exim_mainlog |grep 'email_address@domain.tld'

Substitute the actual email, and then send from WHMCS to that email once it's running. If you get normal sent responses from the MTA, the issue is likely at the receiving end (Google). If it fails to send out, it's a local problem.

[moonpeach]

Hi Bear , Im on a master reseller package and am not able to login as root shell etc

 

But im totally confused now ,I changed it from PHP to SMTP with the following details:

SMTP Port: 25

SMTP Host: mail.allhostone.com

SMTP Username: <cpanel login>

SMTP Password: <cpanel password>

System emails from email: billing@allhostone.com

 

I save that and try and send an email but when i do i get the following error:

Email Sending Failed - SMTP Error: The following recipients failed: moonpeachwow@Googlemail.com

 

But if i do:

 

SMTP Port: 25

SMTP Host: mail.allhostone.com

SMTP Username: billing@allhostone.com

SMTP Password: <email password>

System emails from email: billing@allhostone.com

 

I get a different error:

Email Sending Failed - SMTP Error: Could not authenticate.

 

 

So am i right in thinking that the first setting is correct but it couldent send?

 

Edit:

Just about to change settings:

Setup>General Settings > General tab

email address = admin@allhostone.com

 

then in the Mail tab:

SMTP Port: 25

SMTP Host: mail.allhostone.com

SMTP Username: <cpanel login>

SMTP Password: <cpanel password>

System emails from email: admin@allhostone.com

 

I then send an email and i get this:

Email Sent Successfully to Joshua kility

But i go check my inbox and i've got nothing

Could possible because its only sending internally and not outernally? or because my email is moonpeachwow@Googlemail.com and not moonpeachwow@googlemail.com ?

 

 

EDIT AGAIN:

Just checked my admin@allhostone.com to find out im getting automatic emails saying it cannot send, Its asif WHMCS is sending but its hitting a brick wall at the server?

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

moonpeachwow@googlemail.com

The mail server could not deliver mail to moonpeachwow@googlemail.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

me@vinc.me

The mail server could not deliver mail to me@vinc.me. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

 

------ This is a copy of the message, including all the headers. ------

 

Return-path: <admin@allhostone.com>

Received: from hosting1.hostlatch.net ([208.115.210.210] helo=www.allhostone.com)

by hosting1.hostlatch.net with esmtpa (Exim 4.69)

(envelope-from <admin@allhostone.com>)

id 1O0FUs-00089c-H7; Fri, 09 Apr 2010 09:47:50 -0500

Date: Fri, 9 Apr 2010 09:47:48 -0500

To: Joshua Kility <moonpeachwow@googlemail.com>, Vincent Valkiras <me@vinc.me>

From: AllHostOne <admin@allhostone.com>

Subject: WHMCS User Details Change

Message-ID: <50bf0d72f6f41c3cae3dd0baa358ef2a@www.allhostone.com>

X-Priority: 3

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Edited April 9, 2010 by moonpeach

[moonpeach]

hmmm...... Theres something really strange happening. I changed it back from SMTP to PHP and sent an email, WHMCS said it successfully sent, I checked my admin@allhostone.com and i got no auto emai lsaying it hadnt sent but i check my inbox+spam and it has not managed to get to my inbox.

 

We also sent a email from admin@allhostone.com to moonpeachwow@googlemail.com + me@vinc.me , It did not send and got an automatic email:

 

The mail server could not deliver mail to moonpeachwow@googlemail.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

me@vinc.me

The mail server could not deliver mail to me@vinc.me. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

 

 

Could it be possible they are blocking port 25?

[bear]

Are you able to send any email with the account? I just sent a test and it had no trouble sending to the Google account, but on your server it's not able to find the server, implying the resolvers aren't able to lookup the Gmail server IP (or the other).

 

As for tailing the mail log, ask the host to do so, or go to your WHM and use the email trace function, assuming that's available to you as the "master" reseller. That's not as thorough or revealing, but it may help see if there's a larger issue.

[moonpeach]

Well i recieved your email which went straight to the spam , Im speaking to the host now who is trying to fix it , they have restarted the servers but that has not helped. ive tried using phpmail and SMTP but does not seem to work, i did a email from admin@allhostone.com to moonpeachwow@googlemail.com and it didnt work

[bear]

Restarting a server won't normally fix a broken resolver, misconfigured mail program or remove a firewall block. I can't help but wonder if they have any idea what they're doing.

 

Oh, $35.00/year for unmetered everything "master" reseller accounts and one whole year in business. That answers that.

[moonpeach]

It was a bit cheaper for me $17 , DigitalPoint special

Me and my JV are thinking of just getting a server when we get buisness

[moonpeach]

Still getting an issue with it, Host says its fixed when itisnt:

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

moonpeachwow@Googlemail.com

The mail server could not deliver mail to moonpeachwow@googlemail.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

 

------ This is a copy of the message, including all the headers. ------

 

Return-path: <allhosto@hosting1.hostlatch.net>

Received: from allhosto by hosting1.hostlatch.net with local (Exim 4.69)

(envelope-from <allhosto@hosting1.hostlatch.net>)

id 1O0SoC-0005FI-78

for moonpeachwow@Googlemail.com; Sat, 10 Apr 2010 00:00:41 -0500

From: root@hosting1.hostlatch.net (Cron Daemon)

To: moonpeachwow@Googlemail.com

Subject: Cron <allhosto@hosting1> php -q /home/allhosto/public_html/client/admin/cron.php

Content-Type: text/plain; charset=UTF-8

Auto-Submitted: auto-generated

X-Cron-Env: <MAILTO=moonpeachwow@Googlemail.com>

X-Cron-Env: <SHELL=/bin/sh>

X-Cron-Env: <HOME=/home/allhosto>

X-Cron-Env: <PATH=/usr/bin:/bin>

X-Cron-Env: <LOGNAME=allhosto>

X-Cron-Env: <USER=allhosto>

Message-Id: <E1O0SoC-0005FI-78@hosting1.hostlatch.net>

Date: Sat, 10 Apr 2010 00:00:40 -0500

 

No input file specified.

[bear]

Still getting an issue with it, Host says its fixed when itisnt:

...

The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

 

I have explained the possible causes (there may be others):

1) Bad resolvers

2) Bad Firewall settings

3) Improperly configured MTA

 

This is nothing to do with WHMCS, and rebooting the server or clicking a link to update Cpanel isn't the fix. If they claim it's fixed and it isn't, well, that about says it all for me.

 

It was a bit cheaper for me $17 , DigitalPoint special

This explains it far better.

 

<rant>

I'm all for you or anyone else striking out and trying their hand in business, but this is absurd. You've chosen a provider that doesn't appear to to know how to run a server properly, and they are charging a ridiculously low price for a whole YEAR (basically, one hour's wage to a fairly decent tech, 15 minutes for a really good one) to support what could amount to hundreds if not thousands of accounts on that server for that entire year. They are obviously overstuffing/overselling the server with insanely underpriced unlimited/unmetered "master reseller" accounts, who will each then overstuff it with equally underpriced unlimited/unmetered resellers, who will also stuff it with unlimited/unmetered shared accounts.

Good luck. I think you will need it, as the first major issue will probably have them closing up and leaving you stuck explaining where everyone's sites went.

[AlirezaDelavari]

On 4/8/2010 at 4:54 PM, moonpeach said:

Hi guys . Im having another problem with the WHMCS email system.

 

the email system is currently set to php, and although everything should be working it is not, When i signed up i did not recieve a welcome email although whmcs claims it didnt send one, when i activated the test package i didnt get an email although whmcs claims i did, I even sent a personal email with i didnt recieve yet whmcs claims i did. Im not sure the exact problem.

 

Would be great to have some help, Thanks

Hi,

I had same problem, and I just change the email address in general setting to what I had made in Cpanel.

Hope it would help.