OmanDiGi Posted April 7, 2010 Share Posted April 7, 2010 Hello all, I have this question and I didn’t find good answer. When the domain and web hosting account of my client is expired, the system will send “Upcoming Domain Renewal Notice” but it will not notify the client about the renewal of the web hosting account!! Also, the bill which the system will generate is just for domain renewal charge!!! What about the webhosting charge?? How do you deal with that? Or what is the correct procedure? 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted April 8, 2010 Share Posted April 8, 2010 If you have a web hosting package setup for this client check the renewal dates and that it's status is 'Active'. Web hosting packages renew and invoice just like domain names. 0 Quote Link to comment Share on other sites More sharing options...
OmanDiGi Posted April 8, 2010 Author Share Posted April 8, 2010 Yes, I do setup a web hosting package for the client, but when the system sends a renewal notification email it will not include web hosting renewal fees, it just includes the domain renewal fees!!! did you understand the issue? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 8, 2010 Share Posted April 8, 2010 Yes, I do setup a web hosting package for the client, but when the system sends a renewal notification email it will not include web hosting renewal fees, it just includes the domain renewal fees!!! did you understand the issue? You don't get "renewal notification" for hosting. You have to set the system to generate the product renewal invoice xx days early, and that's their notification. 0 Quote Link to comment Share on other sites More sharing options...
OmanDiGi Posted April 9, 2010 Author Share Posted April 9, 2010 You don't get "renewal notification" for hosting. You have to set the system to generate the product renewal invoice xx days early, and that's their notification. Thank you for your answer, but really I don’t know how to set the system to generate the product renewal invoice xx days early??!! 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 9, 2010 Share Posted April 9, 2010 Thank you for your answer, but really I don’t know how to set the system to generate the product renewal invoice xx days early??!! Setup > Automation > Billing Settings 0 Quote Link to comment Share on other sites More sharing options...
OmanDiGi Posted April 9, 2010 Author Share Posted April 9, 2010 Again, thank you so much for your response. But, I’m really confused and the description that provided by the developer is not really clear enough for me at least!! Now, I want to include domain renewal fees as well as web hosting renewal fees in one bill. How to do that and what do you suggest to be done? Deep regards, 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 9, 2010 Share Posted April 9, 2010 Again, thank you so much for your response. But, I’m really confused and the description that provided by the developer is not really clear enough for me at least!! Now, I want to include domain renewal fees as well as web hosting renewal fees in one bill. How to do that and what do you suggest to be done? Deep regards, If the domain renewal and the hosting renewal are on the same date, they will be on the same invoice. 0 Quote Link to comment Share on other sites More sharing options...
OmanDiGi Posted April 9, 2010 Author Share Posted April 9, 2010 If the domain renewal and the hosting renewal are on the same date, they will be on the same invoice. Ok, I guess this well be my latest question. How to Do That??!! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 9, 2010 WHMCS Support Manager Share Posted April 9, 2010 Navigate to the client's Product/Services tab, set the Next Due Date. Then navigate to the client's Domains tab and set the Next Due Date exactly the same. The payment gateway option also needs to match. 0 Quote Link to comment Share on other sites More sharing options...
OmanDiGi Posted April 9, 2010 Author Share Posted April 9, 2010 Navigate to the client's Product/Services tab, set the Next Due Date. Then navigate to the client's Domains tab and set the Next Due Date exactly the same. The payment gateway option also needs to match. That's what i'm doing now, and i will see the result thank you so much all for support... 0 Quote Link to comment Share on other sites More sharing options...
agral1 Posted April 18, 2010 Share Posted April 18, 2010 hello, scurrell, thank you for the informations this was the same problem i use to face during renewal of domain notice. This would be really helpful for me and for my business. This piece of informations was really helpful for me, thank you once again...! 0 Quote Link to comment Share on other sites More sharing options...
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