fosterm Posted April 1, 2010 Share Posted April 1, 2010 Hi In the admin area for a support ticket, there is a notes tab It says 'No notes found for this ticket' Probably just being blind but I can't see a link or a way to add a note? - this would be very useful to keep private info stored on the issue Thanks Mark 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 1, 2010 Share Posted April 1, 2010 Interesting, I can't find a way either. Never came up before. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 1, 2010 Share Posted April 1, 2010 Same way as always. Add a reply, and select "Add as a Private Ticket Note" in the drop-down box. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 1, 2010 Share Posted April 1, 2010 Ah, thanks. I hadn't been using the built in desk until recently, so hadn't come across it. Good to know. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 1, 2010 Share Posted April 1, 2010 Ah, thanks. I hadn't been using the built in desk until recently, so hadn't come across it. Good to know. The method could definitely be improved. If I had a pound ($1.47) for every time I've sent a private note to a customer, I'd have some money.... 0 Quote Link to comment Share on other sites More sharing options...
fosterm Posted April 1, 2010 Author Share Posted April 1, 2010 Same way as always. Add a reply, and select "Add as a Private Ticket Note" in the drop-down box. Excellent, that will work well Many thanks Mark 0 Quote Link to comment Share on other sites More sharing options...
apollo1 Posted May 21, 2010 Share Posted May 21, 2010 Wow, I didn't know that either.. cool feature but a little tricky to figure out (that's why I had to search and find this thread!). 0 Quote Link to comment Share on other sites More sharing options...
rugg Posted June 8, 2010 Share Posted June 8, 2010 is it possible add a "edit" option to let us to edit the note? or we may need to change/edit original note,and need to add a new note. 0 Quote Link to comment Share on other sites More sharing options...
inyerface Posted July 8, 2010 Share Posted July 8, 2010 The method could definitely be improved. If I had a pound ($1.47) for every time I've sent a private note to a customer, I'd have some money.... I agree. I've sent a few private notes to customers... but they were meant to be private 0 Quote Link to comment Share on other sites More sharing options...
Skeptical Posted August 2, 2010 Share Posted August 2, 2010 Yes this is indeed a user experience issue. It took a while for me to figure this one out too. It's hidden quite well! 0 Quote Link to comment Share on other sites More sharing options...
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