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How to upgrade from Package A (plan1) to B (plan2) ?


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I have 2 main hosting packages (A and B), each package have 2 plans (monthly and annually).

My client ask me to upgrade his hosting account from A (monthly payments) to B (annually payments).

I can do that, but the amount the client need to pay for that is $0 (zero).

How come ?



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Hi John,


I already enabled the upgrades/downgrades option, but if you try to upgrade from Package A (monthly payment) to Package B (annual payment) - I get invoice on $0.

If I tried to upgrade package in the same payment circle , there is no problem with the charging amount.




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  • 3 weeks later...
  • 7 months later...
If you've enabled upgrades/downgrades in Setup > Product/Services > Edit > Upgrades, the client can do it themselves and WHMCS will handle everything automaticlaly.




How can the admin do this though and have the proper invoice generated? Or must the end user do this?

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