How to upgrade from Package A (plan1) to B (plan2) ?

[lighthost]

Hello,

 

I have 2 main hosting packages (A and B), each package have 2 plans (monthly and annually).

My client ask me to upgrade his hosting account from A (monthly payments) to B (annually payments).

I can do that, but the amount the client need to pay for that is $0 (zero).

How come ?

 

Thanks.

[lighthost]

Hi,

Please help in that issue.

 

Thanks.

[WHMCS John]

If you've enabled upgrades/downgrades in Setup > Product/Services > Edit > Upgrades, the client can do it themselves and WHMCS will handle everything automaticlaly.

[lighthost]

Hi John,

 

I already enabled the upgrades/downgrades option, but if you try to upgrade from Package A (monthly payment) to Package B (annual payment) - I get invoice on $0.

If I tried to upgrade package in the same payment circle , there is no problem with the charging amount.

 

Thanks,

Victor

[WHMCS John]

This means no payment is due. For an explanation of the calculation refer to our documentation: http://wiki.whmcs.com/Automated_Upgrades_and_Downgrades

[lighthost]

Thanks for the answer.

 

Is it possible to change from Package A (monthly payment) to Package B (annual payment) ?

[mrl14]

If you've enabled upgrades/downgrades in Setup > Product/Services > Edit > Upgrades, the client can do it themselves and WHMCS will handle everything automaticlaly.

 

John,

 

How can the admin do this though and have the proper invoice generated? Or must the end user do this?

[WHMCS John]

You'd need to login as client and place the upgrade order on their behalf.