Many questions... simple ones, but important...

[hypertoast]

Hello,

 

I have been shopping around for quite some time since I stumbled upon WHMCS for my hosting business needs. Now that I have found one, I am testing out the functionality and customizing WHMCS to suit my business needs. I am pretty sure that some of my questions / concerns I list below are common. So, if someone can help me find solutions/ workarounds, it will be wonderful.

 

I would like to thank you all for your help in advance. So far the WHMCS has been leaning positively on my side.

 

1. What is the usual support turnaround time?

 

2. I personally feel that there is a lack of clear documentation available to accomplish complex tasks. What is the best way to get help?

 

3. Currently, my trial license is in the suspended status (for some reason, I think I moved directories). What functionality is available / unavailable while in the suspended status? I am able to login in and customize the system for the most part, so just curious what the "suspended status" means.

 

4. I have been running this business since quite some time. So, I have a huge client list already in my legacy accounting system (not automated) with positive / negative balances already. How does one handle carrying forward balances? Can we generate a "Miscellaneous" invoices which will allow us to add previous charges and have the client pay for it?

 

5. How does one generate a receipt? I have not been able to see the full system (and forum search yielded no results) on generating receipts for the payments being made.

 

Thank you

HyperToast

[easyhosting]

http://wiki.whmcs.com/Main_Page

 

Hello,

 

I have been shopping around for quite some time since I stumbled upon WHMCS for my hosting business needs. Now that I have found one, I am testing out the functionality and customizing WHMCS to suit my business needs. I am pretty sure that some of my questions / concerns I list below are common. So, if someone can help me find solutions/ workarounds, it will be wonderful.

 

I would like to thank you all for your help in advance. So far the WHMCS has been leaning positively on my side.

 

1. What is the usual support turnaround time?

 

2. I personally feel that there is a lack of clear documentation available to accomplish complex tasks. What is the best way to get help?

 

3. Currently, my trial license is in the suspended status (for some reason, I think I moved directories). What functionality is available / unavailable while in the suspended status? I am able to login in and customize the system for the most part, so just curious what the "suspended status" means.

 

4. I have been running this business since quite some time. So, I have a huge client list already in my legacy accounting system (not automated) with positive / negative balances already. How does one handle carrying forward balances? Can we generate a "Miscellaneous" invoices which will allow us to add previous charges and have the client pay for it?

 

5. How does one generate a receipt? I have not been able to see the full system (and forum search yielded no results) on generating receipts for the payments being made.

 

Thank you

HyperToast

[othellotech]

>1. What is the usual support turnaround time?

 

Depends on the issue, IME it's around 1 working day

 

>2. I personally feel that there is a lack of clear documentation

 

RTFM

 

>3. Currently, my trial license is in the suspended status

 

See the wiki

 

>4. Can we generate a "Miscellaneous" invoices

 

Yes

 

>5. How does one generate a receipt?

 

Its automatic on payment

[WHMCS John]

1. It really depends on the time you submit your ticket and the complexity of the issue. We provide the fastest support between 9am - 2am GMT Monday to Friday. Outside those hours, or with a more complex issue, the response time will naturally be longer.

 

3. It's probably suspended if you've tried to install it on localhost, this is not possible with a free trial, so please open a sales ticket. With a suspended license you cannot login to your admin area.