New support depatment piping problem in cpanel (cPanel upgraded issue?)

[knipper]

Hi all,

 

I recently set up my support department with piping, and had no problems at all. However, tonight I went to add a new account. When I went to cPanel to add the piping instructions I now get this error:

 

•Directory paths cannot be empty or contain

the following characters: \ ? % * : | " < >

 

Notice the pipe sign... I had no errors when I originallt set up... only now. Can the pipe sign be deleted or does WHMCS need to do some changes for an account to pipe correctly?

 

Here is what WHMCS says to use to pipe FYI. (ID stuff changed for security)

| php -q /home/myaccount/public_html/clientarea/pipe/pipe.php

Edited March 5, 2010 by knipper
Typo, added info

[WHMCS John]

Our video tutorial shows how to setup email piping with the cPanel x3 theme: http://whmcs.com/tutorials.php?i=9

[knipper]

Our video tutorial shows how to setup email piping with the cPanel x3 theme: http://whmcs.com/tutorials.php?i=9

 

Thanks John,

I must have watched that prior to setting up the other departments, but forgotten since. Thanks for pointing me the right direction.

 

Everything worked great.

[vchosting]

x3 caused me issues at first thanks for the video

[jamestingay]

Hi All

 

Followed exactly but still not working. The mail account gets the email but its not getting forwarded onto the ticket system.

 

Here is the forward that cpanel says its going to : |/home/nolimit/public_html/support/pipe/pipe.php

 

Any Idea's?

 

Thanks

James

Edited July 4, 2010 by jamestingay

[jamestingay]

OK, not changed anything but now it works.

 

 

Hi All

 

Followed exactly but still not working. The mail account gets the email but its not getting forwarded onto the ticket system.

 

Here is the forward that cpanel says its going to : |/home/nolimit/public_html/support/pipe/pipe.php

 

Any Idea's?

 

Thanks

James