CyberBeat Posted March 3, 2010 Share Posted March 3, 2010 Helo, Again I know you guys are most likely sick of having this posted,but i have searched the forum and am stumped. My host has got my WHMCS package installed on a different server that is not managed by them, which has caused me multiple problems as we are not allowed access to that server to modify files. But that is not what i am here to ask. My current problem is that i am getting the error code: "Module Create Failed - Service ID: 39 - Error: (Curl Error) couldn't connect to host - code: 7" Now i have tried all the IPs that i have going to my server, and i have tried the remote access key from WHM and my usual password, also tried all those with and with out SSL mode on, as my server accessed by HTTPS. So i thought i would ask here before i contact my Host, as i have been asking them lots of annoying questions recently and don't want to bug them unless it is really required. Any help would be really appreciated, and if you need more details, just ask me and i will give them to you. Thank you, Braydon Waayer www.cbiwebhsot.com 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 3, 2010 WHMCS Support Manager Share Posted March 3, 2010 This response means you have a firewall blocking the connection. For cPanel it would be 2086/2087. 0 Quote Link to comment Share on other sites More sharing options...
CyberBeat Posted March 3, 2010 Author Share Posted March 3, 2010 Yea i thought it would be that, but wouldn't that mean i wouldn't be able to access cpanel at all? 0 Quote Link to comment Share on other sites More sharing options...
CyberBeat Posted March 4, 2010 Author Share Posted March 4, 2010 Another Quick question, would the blocked ports be on the server that has WHMCS or the Cpanel Server? 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted March 4, 2010 Share Posted March 4, 2010 Either I'd have thought but if you can access WHM normally it would mean it would be on the server hosting WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
CyberBeat Posted March 4, 2010 Author Share Posted March 4, 2010 hmm, damn as i dont have any access to that server, i will open a support ticket with my host tomorrow then and see what can be done. thank you for the reply and help though 0 Quote Link to comment Share on other sites More sharing options...
cvanderpal Posted April 6, 2010 Share Posted April 6, 2010 Can you kindly tell us how to fix that? is that something we can do or is it something our host does.. As I have a VPS server with WHMCS installed on? It worked the other month but now it does not work. I was trying to unsuspend an account because for some reason after they paid it did not automatically "unsuspend them" (Even got an email saying that they had been unsuspended but when you go to the actual website, that was not the ccase). So, when I went into the cp I got the same error mentioned above. This response means you have a firewall blocking the connection. For cPanel it would be 2086/2087. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 6, 2010 WHMCS Support Manager Share Posted April 6, 2010 If you're unsure how to do it, I suspect you will need to contact your server admin/hosting provider for help configuring the your firewalls. 0 Quote Link to comment Share on other sites More sharing options...
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