babyewok Posted February 9, 2010 Share Posted February 9, 2010 I don't receive an email when a new support ticket is opened. I have sucessfully set up email piping so that when an email is sent to support@mysite.co.uk, a support ticket is opened, but I never get an email from WHMCS telling me so. The only way I can check to see if I have any support tickets is to log into WHMCS and check manually. Have I missed something? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted February 9, 2010 Share Posted February 9, 2010 Have I missed something? Possibly. Have you got notifications ticked under Configuration > Administrator Roles 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 10, 2010 WHMCS Support Manager Share Posted February 10, 2010 And also under Setup > Administrators > Edit. 0 Quote Link to comment Share on other sites More sharing options...
babyewok Posted February 10, 2010 Author Share Posted February 10, 2010 Oh, now I feel VERY silly! I had already looked at both of those settings and was sure everything was ticked. Turns out that under Administrators > Edit, although I was assigned to the support department, there was another tiny checkbox hiding at the bottom: "Tick this box to receive email notifications when new tickets are opened or responded to" I could have sworn I had tocked that before! Oh well, thanks for helping me see the error or my ways! 0 Quote Link to comment Share on other sites More sharing options...
jsmall@linux25.com Posted February 11, 2010 Share Posted February 11, 2010 I have all of those things ticked and still don't get the notification. Any other ideas? 0 Quote Link to comment Share on other sites More sharing options...
xpo123 Posted February 14, 2010 Share Posted February 14, 2010 Same issue here... http://forum.whmcs.com/showthread.php?t=27056 0 Quote Link to comment Share on other sites More sharing options...
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