babyewok

Thanks for the reply but I don't really have time to update to the latest version right now. Why would the page suddenly hang when looking up new domains when it was working fine before?

I have been using WHMCS for a number of years now and I have found recently that when you go to register a domain name from the front office, the browser just hangs and nothing happens (at the point where it checks if the domain is available). What is causing this and why would it happen now when it has been worlgin fine previoiusly? I have version 4.5.2

In the end I duplicated the whole product and created a new config. option group to apply to it and then hid the old product from the order form. Bit of a backwards way to go about it and I'm sure will make things confusing in the future (especially if I have to do it again) - would be a good feature to add!

I need to update the configurable option price for a product for new customers only. If I update the price it updates it for all existing customers which is not what I want as the price change only affects peopel who request a dedicated domain from now on. I tried creating a new option and hiding the old one, but when you go to checkout, you see the original option as "No" alongside the new option, even though you have no option to sleect it when purchasing a product. There must be a way to do this without affecting the price for existing customers. If I update a domain price for example, which i DO want to be updated for existing customers, it leaves the price the same for them and changes it only for new orders! Any advice would be greatly appreciated as my current price setup would leave me out of pocket!

Oh I see - bummer. The original hash must have got lost along the way - I have deleted, upgraded, renamed....all sorts after being hacked. Probably just as well that I have a new hash anyway. So without the original hash is there no other way to recover the data?

I recently had to restore my database from a back up. All went well except that all the scurity question sI set up are now just a series of symbols, as are the answers within each client's profile and also the cpanel passwords for each client. What has caused this, how can I prevent it in the future and are the details recoverable somehow?

My WHMCS was hacked last night by some a little wotsit (trying very hard not to turn the air blue here!) and although I have made lots of changes to logins, etc to prevent it from happening again, I have been advised to upgrade to the latest version (I currently have 4.0.2). However rather than the standard upgrade, I have been advised to completely delete the old install and start again. I want to keep the databse untouched if I can, so would really be just deleting and reinstalling files - are there any databse differences between v. 4.0.2 and the latest version? Also if anyone has any advice on how best to upgrade/resolve this I'd really appreciate hearing from you!

Can't be of any help, I'm afraid as mine suddenly sorted itself out!

Just this morning, I suddenly cannot log into the admin area - there is no wrong log in message, the page just refreshed and ....nothing! What could be wrong?

In the end I decided to edit the invoice and PDF invoice templates and all invoice emails to read: IMPORTANT: please make sure payment has cleared BEFORE the due date shown above or you may incur a default charge and/or you account may be suspended. I think that should get the message across!

NO worries - I found it under general settings -> ordering: The number of days to allow for payment of an order before being overdue EDIT: Actually, that still doesn't really do it for me. I want to make the due date 'on receipt' but allow 5 days grace for money to clear before they actually get an over due notice. Under my automation settings, I send the first overdue notice out after 1 day (after a 14 day warning that it is due, I don't see why they should get even longer!) - is this just for recurring invoices or for the new orders too?

Hi, I am currently sitting around waiting for my client to pay for their new hosting account by bank transfer. When I looked at the invoice, it says that they have 5 days to pay it (invoiced on 5th, due on 10th). Since most of my clients have been quick to pay, I've not noticed it before, but this one is one of those that leave it to the very last minute and then some. I don't mind giving my clients 5 days grace for recurring payments before their account is suspended, but when it comes to new customers, I don't want to set up the new account until I have received payment. Therefore, I want the due date for this first invoice to be 'on receipt' not 5 days later. I can't find anywhere where I can set the time they have to pay the invoice - where has this 5 days come from?!

Excellent - that's what I'll do then! Thanks for your help

I want to offer a particular client free hosting for the first year and then a discount for successive years. HOw is the best way to go about this? I can set up a promotion for either the cost of the 1st year hosting (making it free) or a recurring dicsount. I can't do both. I'm thinking the best way might be to set up a promotion for the free first year and then go to the client's profile and change the recurring amount? Would that work? Or is there a better way to go about it?

Oh, now I feel VERY silly! I had already looked at both of those settings and was sure everything was ticked. Turns out that under Administrators > Edit, although I was assigned to the support department, there was another tiny checkbox hiding at the bottom: "Tick this box to receive email notifications when new tickets are opened or responded to" I could have sworn I had tocked that before! Oh well, thanks for helping me see the error or my ways!