problue Posted January 29, 2010 Share Posted January 29, 2010 Hi, I have noticed 2 invoices sent to 2 different customers for a value of £0.00. They are automatically marked paid and an email confirmation is automtically sent to the customer saying that it has been paid. I don't understand what they are related to and why they were sent, is this a bug or is there something I can do to avoid this? 0 Quote Link to comment Share on other sites More sharing options...
problue Posted January 30, 2010 Author Share Posted January 30, 2010 is it possible this is something to do with free domains? 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted January 30, 2010 Share Posted January 30, 2010 It has to do with free client. I noticed the same, although I think if it's free, there shouldn't be any invoices sent for 0.00. 0 Quote Link to comment Share on other sites More sharing options...
problue Posted January 30, 2010 Author Share Posted January 30, 2010 Thanks for the reply. Both of these customers have recurring services which are not free. I also found this thread where a customer of Eukhost mentions the same issue... http://www.eukhost.com/forums/f13/been-emailed-invoice-0-00-a-4984/ If its a bug then so be it, hopefully it can be sorted, but i'd just like to know if there's something in my settings that might be causing this. 0 Quote Link to comment Share on other sites More sharing options...
streetrcr29 Posted January 31, 2010 Share Posted January 31, 2010 Im having this same problem. I have a test account and every time I setup a paid order it is supposed to direct me to paypal so I can pay the first bill then upon payment its supposed to setup the account automatically, but instead it does not redirect to palpay it goes to the order complete and assigns a order number and automatically sets up the account and emails me all the account and cpanel info and when I check the invoice it states a client discount of whatever the first payment. There is one discount code I assigned, it is supposed to be for a total of 4.95. I did not even input it in the discount code field on the order form. If anyone knows how to fix this please let me know. Also I dont have any free accounts if that helps 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 1, 2010 WHMCS Support Manager Share Posted February 1, 2010 Was the invoice paid automatically by account credit? Check the credit line below the sub-total. @streetcr29 which auto-setup have you selected for the product in Setup > Product/Services > Edit > Module Settings tab? 0 Quote Link to comment Share on other sites More sharing options...
ahdonline Posted February 1, 2010 Share Posted February 1, 2010 also did you migrate from another billing software to whmcs? 0 Quote Link to comment Share on other sites More sharing options...
problue Posted February 2, 2010 Author Share Posted February 2, 2010 Today another one of my customers has just had an invoice for 0.00 for a hosting service that costs 9.95, they are not in credit, and the service is not free. I checked the invoice and it clealy states the name of the service that costs 9.95 but the price on the invoice is 0.00. Can someone tell me whats going on as customers are currently getting their hosting for free due to this bug! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 2, 2010 WHMCS Support Manager Share Posted February 2, 2010 Please open a support ticket with your admin login details and the order no's in question so we can take a look. 0 Quote Link to comment Share on other sites More sharing options...
streetrcr29 Posted February 2, 2010 Share Posted February 2, 2010 No there is no account credit for my test account and I have the item: Automatically setup the product as soon as the first payment is received marked. and no I did not migrate from another billing software to whmcs. any help would be appreciated. Thank you 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 4, 2010 Share Posted February 4, 2010 in my case a client does overpayment so he has a credit he received a new invoice for 0 payment witch is understandable as he had an overpayment but when I login as client he staill has some ammount as credit should not the amount become 0 too? why he has credit even though an invoiced has already been marked as paid? 0 Quote Link to comment Share on other sites More sharing options...
streetrcr29 Posted February 13, 2010 Share Posted February 13, 2010 Does anyone have any help for our problem? 0 Quote Link to comment Share on other sites More sharing options...
streetrcr29 Posted February 13, 2010 Share Posted February 13, 2010 I finally figured out my problem thanks everyone for at least looking 0 Quote Link to comment Share on other sites More sharing options...
ghpk Posted February 15, 2010 Share Posted February 15, 2010 I finally figured out my problem thanks everyone for at least looking can you post what was the reason, I have this on few orders which usually happens when client order gets auto-canceled for fraud check, but their next attempt gives a order of Rs.0 0 Quote Link to comment Share on other sites More sharing options...
downunder Posted March 3, 2011 Share Posted March 3, 2011 Please post the solution for others! 0 Quote Link to comment Share on other sites More sharing options...
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