problue

Hi, Thanks for the reply. I checked all of the above and searched for answers before I posted this. The problem isn't anything you have listed. So any other ideas why it isn't working?

Hi, Been using WHMCS for a while, setup a new server and getting "CURL Error: 28 - connect() timed out!" error when setting up new accounts. Firewall on the server isn't blocking the request, username, password, IP address, server type in the server setup are all correct (checked several times). 'Tick to use SSL Mode for Connections' - tried both ticked and not ticked Server is Plesk. Any ideas what might be wrong? Thanks.

I have created a new billable item that will recur for 12 months, on the invoice there is no option for paypal subscription, just one time check out. The due date is not for another 7 days and I have 'force subscriptions' checked in the paypal options Why is there no option to set up a subscription?

nope, anyone else even the slightest idea what to try?

Today another one of my customers has just had an invoice for 0.00 for a hosting service that costs 9.95, they are not in credit, and the service is not free. I checked the invoice and it clealy states the name of the service that costs 9.95 but the price on the invoice is 0.00. Can someone tell me whats going on as customers are currently getting their hosting for free due to this bug!

I was about post about this on the drupal forum but I have just noticed something... If you hover over the download link it will display the URL as the full path to the file including the WHMCS subfolder (or whatever you have named it), i.e.: http://www.mywebsite.com/whmcs/dl.php?type=d&id=1 But when you click on the link the following URL is then displayed in the browser address bar along with the drupal page not found error: http://www.mywebsite.com/index.php?q=dl.php&type=d&id=1 in other words when the link is clicked for some reason its being served from the web root (drupal) instead of the whmcs directory, so is this a drupal issue or a whmcs problem?

I also have this problem, but in my case my main site is built with drupal and it is throwing up the drupal page not found (not the server 404). I think .htaccess maybe needs a rewrite rule to stop drupal from handling this page? For the whmcs downloads, the URL is of the following format: http://www.mywebsite.com/index.php?q=dl.php&type=d&id=1 however the main drupal index page is index.php, so drupal thinks it should be serving this URL. Anyone any idea how to prevent drupal from serving anything with index.php?q=dl.php in the URL?

Thanks for the reply. Both of these customers have recurring services which are not free. I also found this thread where a customer of Eukhost mentions the same issue... http://www.eukhost.com/forums/f13/been-emailed-invoice-0-00-a-4984/ If its a bug then so be it, hopefully it can be sorted, but i'd just like to know if there's something in my settings that might be causing this.

is it possible this is something to do with free domains?

I have a product with a free domain, when a customer orders this product and enters a domain, it still comes up with the regular price initially which is confusing as the customer is expecting it to be free, when the customer checks out it is listed properly as free, but I was contacted a few days ago by a potential customer who left the checkout process without buying because they thought the free domain offer was misleading and that they were going to have to pay for the domain. Is there any way to have the price say FREE in the "Available! Order Now" line instead of the regular price?

Hi, I have noticed 2 invoices sent to 2 different customers for a value of £0.00. They are automatically marked paid and an email confirmation is automtically sent to the customer saying that it has been paid. I don't understand what they are related to and why they were sent, is this a bug or is there something I can do to avoid this?

Just in case anyone else is experiencing the same problem, Matt @ WHMCS reminded me of the ability to use conditional code within the email template to have the emails display a different message to customers who have paid using Paypal using something like: {if $invoice_payment_method eq "paypal"}This is an advance notification that we will be taking your next payment on {$invoice_due_date}{else}This is a notification of a new invoice you have due ...{/if} This is exactly what I was looking for and should hopefully solve the duplicate subscriptions problem.

Hi, I am having serious problems with my customers creating duplicate paypal subscriptions because they are receiving a customer invoice email each month and they think they have to manually pay it. I have notices in both the order confirmation email and the customer invoice email in large red type informing the customer that they can ignore the email if they have a paypal subscription in place, this has not helped with the majority of customers, they either dont read it or dont understand and setup another subscription anyway. A close friend of mine who is also a customer contacted me to say it looks very unprofessional to have these messages in the emails, and I completely agree. So what can I do to either completely disable these emails for customers with paypal subscriptions, or have a different email which is sent to all customers with recurring payments (including subscriptions) which simply states the fee which has been collected automatically, instead of an actual invoice which gives the impression they have to pay it?

ah ok, I had a look at the php file and seen that it was not a simple matter of changing a URL. I have opened a ticket asking pretty much what I asked above. So you think this could be done without too much hassle for a small fee?

Hi, My merchant account and gateway provider say that they emulate authorize.net so I can use the authorize.net module in whmcs. They have provided the ID and key but they say I need to change the request URL, there is no option to do this in the authorize.net module, only fields for the ID and key. Anyone any idea where or how I do this? Thanks.