djpete Posted December 24, 2009 Share Posted December 24, 2009 Just upgraded to Outlook 2007. Now my incoming emails from WHMCS are a horrible ugly font. Seems that Outlook is choosing its own font instead of the one set by WHMCS. Can anyone help? I've gone through Outlook settings 20 times with no joy. Thanks 0 Quote Link to comment Share on other sites More sharing options...
robotronik Posted December 25, 2009 Share Posted December 25, 2009 It does this... Outlook is rubbish tbh.. Think it is because it doesn't take on the CSS or font styling 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted December 25, 2009 Author Share Posted December 25, 2009 But in the options is says use CSS styling. I am not a big Microsoft fan either but for me Outlook does everything I want. I don't think there is any real alternatives as good as Outlook for appointments etc etc. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 28, 2009 WHMCS Support Manager Share Posted December 28, 2009 Thunderbird + https://addons.mozilla.org/en-US/thunderbird/addon/2313 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted December 28, 2009 Share Posted December 28, 2009 (edited) Are the fonts only messed up on WHMCS incoming mail or all incoming? Try these links for additional info: http://msexchange.org/ http://slipstck.com Came across this from one of the Microsoft MVP folks: The notes in your Contacts (and your Tasks, and your Calendar, and your Reading Pane) are all controlled by Tools>Options>Mail Format>Stationery and Fonts. HTH's Edited December 28, 2009 by Roger 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted December 28, 2009 Share Posted December 28, 2009 Thunderbird + https://addons.mozilla.org/en-US/thunderbird/addon/2313 I prefer TBird myself. But, if he is in a domain and connecting to an Exchange Server. Then he doesn't have much choice but to use Outlook. However, he can do as I do (I'm sure many others too). Run Outlook for office and TBird for personal. If TBird add an Exchange connector of some kind that actually worked and was opensource. I'd leave my wife for it.... lol.. .... and if I want her to hear that. I'll tell her myself guys... 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted December 28, 2009 Author Share Posted December 28, 2009 Thanks for the info. Still looking through. It seems to be just an issue with WHMCS. When I say the fonts are messed up I better explain better. They are just the wrong font style and size compared to what it used to be like so it seems that Outlook is not picking up the CSS although the settings are correct on Outlook. Can anyone else confirm this? 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted December 28, 2009 Share Posted December 28, 2009 (edited) It doesn't make sense that Outlook would not display the correct font for only one site. Or any email client for that matter. What kind of email server is the server that Outlook is getting the email from? (cpanel/exim, postfix etc) You are not in a domain correct, no Exchange Server involved? -Roger Edited December 28, 2009 by Roger 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted December 28, 2009 Author Share Posted December 28, 2009 Damn, big apology everyone. I just checked my deleted emails and the problem is actually when I send out a message to customers via WHMCS. All other fonts render as normal eg reports from WHMCS etc. I will do a quick test now re the email to customer issue to see if it may have been just a format prob when I made the orig email. 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted December 28, 2009 Author Share Posted December 28, 2009 Ok that is confirmed as the problem. I send an email via WHMCS and it chooses Times New Roman 12 point by default. How do I change the default to be same as other emails that WHMCS sends out? 0 Quote Link to comment Share on other sites More sharing options...
lemurtech Posted December 29, 2009 Share Posted December 29, 2009 I had this problem before. The issue is probably that the particular email template is missing the <body> tags which will pull in the proper font style from the CSS. Go Setup>Email Templates. Locate the template and open it in the editor. Disable the rich text editor and wrap the whole HTML text with a <body></body> pair. Save the template and all should be well. Outlook does indeed use CSS styling... along with all the other strange Microsoft styles... I only found this to be a problem with one template. Matthew 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted December 29, 2009 Author Share Posted December 29, 2009 Unfortunately I am not using a template. It happens when I just email someone from within WHMCS such as a mass mail out 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted January 6, 2010 Author Share Posted January 6, 2010 (edited) Has anyone any more info on this prob? I checked for the <body> tags and there are none on any of the default templates so I take it this is normal. When my CRON report emails come they are in the correct font. Verdana 8.5pt. But when any emails come from any of the predefined default templates they are in Times New Roman 12pt. UGLY and unprofessional. This has only changed since using Outlook 2007. Surely others out there use Outlook 2007 too?? Feedback appreciated. PS Emails come via cPanel server Edited January 6, 2010 by djpete 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted January 6, 2010 Author Share Posted January 6, 2010 i think this summarises the issues. not much i can do.. http://www.fightboredom.net/2008/05/outlook-2007-breaking-internet-one.html 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted January 7, 2010 Author Share Posted January 7, 2010 Well I can manually adjust every default template so that the styles are with the email. That fixes the issue but a lot of work. The fix for this is not to link to external style sheets from what I gather. Maybe a note for WHMCS developers. 0 Quote Link to comment Share on other sites More sharing options...
jas Posted January 15, 2010 Share Posted January 15, 2010 Dead easy fix for this Settings > General Settings > Mail > Email CSS Code: Add a p, to the start, so it should look like this: p, body,td { font-family: verdana; font-size: 11px; font-weight: normal;} a {color: #0000ff;} 0 Quote Link to comment Share on other sites More sharing options...
djpete Posted January 15, 2010 Author Share Posted January 15, 2010 Dead easy fix for this Settings > General Settings > Mail > Email CSS Code: Add a p, to the start, so it should look like this: p, body,td { font-family: verdana; font-size: 11px; font-weight: normal;} a {color: #0000ff;} Jas, You're my hero. I have changed it and I am sure that will fix things. So simple and it makes sense. How the hell did you track that down? Matt and co may want to make note too. 0 Quote Link to comment Share on other sites More sharing options...
hannibalza Posted February 18, 2010 Share Posted February 18, 2010 DUDE! you frikkin rock! I'm such an idiot, never bothered to try assigning the class to the ACTUAL tags being used in the mails. 0 Quote Link to comment Share on other sites More sharing options...
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