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I have it set up so that it imports emails into the ticket system. The cron is set up, and the cron does run, but the Support Ticket Mail Import Log shows the following error for every email: Argument 7 passed to processPoppedTicket() must be an instance of WHMCS\Mail\AutoSubmittedHeader, array given, called in /home/username/whmcsdata/crons/pop.php on line 0 WHMCS 8.8.0 cPanel 110.0 (Build 12)

Evening all, We have had two occasions, where our admins have opened a ticket within our "abuse" department, and the client has "closed" it, before a response is submitted. Meaning the ticket ends up being left. Is there anyway that the "Close" button can be removed from just one department (either a template change or hook), or would it need to be all? Thank you in advance.

Hi all, I think it's time to solve once and for all the problem with the ticket system and email templates - regarding the main contact / master account holder receiving all the emails - even the ones regarding a ticket that was opened by a sub account or a contact person from his organization. The current state creates an overburden on the "master account holder" and causes misunderstandings who opens the ticket and so on (not to mentioned the spam to unnecessary participants). Please follow this scenario: - We have a company (let's name her "Macrosoft Ltd"). - We have in our WHMCS 4 contacts: 1. The master account holder - let's say his name is Tom Cruise and his rule is purchasing manager. 2. The support manager - Matt LeBlanc. 3. The sales manager - John Oliver. 4. The CEO - Elizabeth Tudor Problem #1: - When Matt opens a ticket he get an automated mail stating: Tom Cruise (Macrosoft Ltd), Thank you for contacting our support team. A support ticket has now been opened for your request and you will be notified by email when a response is made. - Please note that the ticket was opened by Matt LeBlanc - not by Tom Cruise!! Matt ask himself - WTF... I opened this ticket not Tom... - The same mail is sent also to the "master account holder" - Tom Cruise. Tom ask himself - WTF... I don't recall opening any ticket lately.... Problem #2: - In our WHMCS we see under the submitter field - Tom Cruise (Macrosoft Ltd) (although the ticket was opened by Matt LeBlanc) - only when looking inside the ticket we can see that is was submitted by "Matt LeBlanc (Macrosoft Ltd) Contact" Problem #3: - Any reply we make to Matt LeBlanc's ticket is also sent to Tom Cruise Tom ask himself - WTF... why do I keep getting this mails? (now take under consideration that Tom gets such an emails for all the tickets opened by Matt, John and Elizabeth - it can accumulate to lots of mails that's spams Tom mailbox!!!) Problem #4: - Let's say we want to sent a new quote to Elizabeth Tudor the CEO of Macrosoft Ltd Again the quote is sent to Tom (and any other contact that have the relevant Email Notifications setting) and to Elizabeth. and again - the name in the mail and on the quote is Tom and not Elizabeth!! Actually any email template that have the {$client_name} merge fields will be of Tom regardless who is the relevant contact that should receive such a mail / notification / quote etc. To sum it all up - there is a huge mix-up and confusion while using the Clients Information / master account holder information/ {$client_name}merge fields not to mentioned the amount of spam received to the email address registered under the Clients Information / master account holder. This is something relevant to any customer with more then one contact - so I'm sure that lots of WHMCS users face the same problem. If those problems weren't enough let's have few more: Problem #5 - Sometimes John Oliver sends a mail to Matt LeBlanc and add us in this mail in CC. A new ticket is opened with John Oliver set as the relevant contact. - Like stated before - Tom get's the email (and his name in the mail) - There is no way for us to see we are not the ones this mail is sent to (we are only in CC on the original mail). - If we reply to this ticket - only John (and Tom) will get the answer - nothing will be sent to Matt (unless we manually add his mail to the CC of the ticket - but there is no indication for us to do so). To sum it all up, I can't see the logic or advantages in the current situation - It create lots of problems and spam in any company that have more then one contact. I think that creating a clear and strict use of the relevant contact across WHMCS ticket, email templates and any other part of WHMCS - is mandatory. Every act we do should be related to a specific contact and only him. In the Feature requests system I found several relevant request: 12 votes - Client Contact Ticket Management https://requests.whmcs.com/responses/client-contact-ticket-management 7 votes - Disable Email to the main account e-mail https://requests.whmcs.com/responses/disable-email-to-the-main-account-e-mail 4 votes - Support ticket notifications - limit to contact participating https://requests.whmcs.com/responses/support-ticket-notifications-limit-to-contact-participating 4 votes - Improve email personalisation https://requests.whmcs.com/responses/improve-email-personalisation Total of 27 votes regarding the problem with the contact management. I think that WHMCS team should read this post and see the problems stated here and find a solution A.S.A.P But If from some strange reason it's not obvious this issue should be fixed - please please please add your votes. Thanks! Ram Thanks, Ram

Is this a possible but on the latest update 5.3.11 or am I missing something? When a registered client submits into the system, it doesn't associate the ticket with their account. The email addresses match. I have both of these unticked: Clients Only: Only allow registered clients to open tickets in this department Pipe Replies Only: Require all tickets to be opened from the client area If this is the correct setup, I will submit a bug report. Thanks

Hi, We're using the build in support ticket system in whmcs. It works fine, e-mail piping is setup etc. When a customer send in a ticket, we get an e-mail. Then when the system sends out ticket-replies like auto-close, we receive them too by mail. But when the the customer replies (they need to be logged in) on one of our responses, there's no e-mail to inform us. It's like we have to guess or check every day if tickets are being replied to. What did we set wrong? Thanks!