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If you are a business that transacts with customers in the EU, the following update may be important for you. But first, for those not familiar with VAT, here's a quick recap. What is VAT?VAT stands for Value-Added Tax. It's a consumption tax that applies to most goods and services sold within the EU (and UK), both physical and digital. For digital services, the seller (your business) is obliged to collect VAT from a customer whenever they are located within a country that has a VAT...View the full blog post

The first few communications that you have with a new customer are incredibly important: they set the tone for your business relationship and create your customer's first experience of the service you provide. WHMCS sends many emails for you as you build a relationship with your customers. For example, in WHMCS's MarketConnect, each service has its own Welcome email to send automatically to new customers. On top of giving a great first impression, this also lets you give the right information...View the full blog post

One of the awesome features in WHMCS's support system is the ability to reply to and, if enabled, open support tickets through email. Tickets go to the correct department every time, and both WHMCS admins and your customers get to enjoy an easier support ticket experience. All of this is made possible through two similar features: email piping and email importing. Email Piping and Email ImportingIn WHMCS, email piping uses a system of email forwarders to direct, or "pipe," email sent to a...View the full blog post

"Nulling" software creates a version of the targeted software that doesn't require a license in order to function. We often see WHMCS versions created in this way, and it's important to remember that these versions have been created illegally and aren't supported by WHMCS. While they may be tempting as a way to reduce business costs, they're accompanied by serious risks. It can hurt your reputation, reduce your business, and is generally a sign that you won't be successful long-term. Even if...View the full blog post

When due dates fall during the month can make a big difference for your business and your customers. It could be due to an external factor, like a third-party vendor needing payment on a certain date. Maybe you're simplifying internal processes by reserving one day a month for handling billing issues. Maybe you're responding to a customer request. Whatever the reason, WHMCS includes two features to help you synchronize your invoices' due dates: prorata billing and prorata invoices. Prorata...View the full blog post

Gathering information about how your customers interact with your website and complete their orders is integral to making your business decisions. This practice, called "ecommerce tracking," is a part of most modern commercial websites and can be expanded to include other data as well. Google Analytics is a free web analytics tool that over 50 million websites worldwide use to track and analyze website traffic. It allows you to track how people find your site, how they use it, and how they...View the full blog post

Reliable and secure authentication is an important part of many third-party integrations with WHMCS. For example, if an application like a website already requires clients to log in to that system, you might want to make sure those clients don't have to log in again just to access the portions of the application that interact with WHMCS. Recently, we've made some changes to how you can handle that authentication, making it not only simpler to implement but also more secure. Since WHMCS 7.10,...View the full blog post

We are pleased to announce the release of WHMCS 8.1 to General Availability. This marks the end of pre-production testing, and WHMCS 8.1 is now the recommended version for all new installations and updates. WHMCS 8.1 introduces a New Client Area Theme "Twenty-One", Support for Child Themes, OAuth for POP3/IMAP, Google Analytics 4 Integration and Automated User Cleanup functionality. What's new in WHMCS 8.1New Client Area Theme - Updated, improved, and built upon Bootstrap 4. Learn moreChild...View the full blog post

From all of us here at WHMCS, we wish you a holiday season filled with joy and happiness, even if it may look a little different than normal! It has been a pleasure to provide the software that helps run and grow your business this year, and we wish you all the best for the New Year ahead! A Quick Note on Holiday HoursWe know that despite the holidays, business doesn't stop and so the WHMCS support team will be available for urgent issues throughout the festive period via our support ticket...View the full blog post

We are pleased to announce the publication of WHMCS 8.1 to Release Candidate status. Thank you to everyone who has taken part in the Beta so far and provided us with feedback and comments. We appreciate your time and efforts and hope you will join us in testing the Release Candidate. We encourage as many people as possible to download, install and try out WHMCS 8.1 which includes new features such as the new Twenty-One Client Area Theme, Child Themes functionality and more. What's new in...View the full blog post

Alongside the new parent/child themes, WHMCS 8.1 introduces the ability to define dependencies and provided assets for system themes and order form templates. Themes control the look and feel of user interfaces in WHMCS, with separate themes for the Client Area and Admin Area. Order form templates control the way the products and cart appear when your customers make purchases. Customizing them lets you provide a unique experience for your customers by matching your company's branding in the...View the full blog post

Upgrading to 8.0 got even better. OX App Suite email boxes cost just $0.01/user for monthly plans through March 31, 2021* How do I activate OX App Suite?You must be running WHMCS Version 8.0 or laterTo activate, simply go to: Configuration > Apps and Integrations > Click on the 'OX App Suite' banner or search for OX App Suite > then click Activate You'll then be redirected to activate OX App Suite. If this is your first time using MarketConnect, you'll need to create an account or login. ...View the full blog post

In WHMCS 8.0, we modernized user and login management, allowing access to multiple client accounts through a single user account. It's a powerful solution that's comprehensive, flexible, and, most importantly, useful. Client accounts own products and services. Each account represents an individual, business, or other entity: whoever's the billable party. Users, representing the specific individuals involved, are associated with one or more of those accounts and can log in and manage them...View the full blog post

WHMCS 8.1 includes a new system theme, Twenty-One, that will upgrade your customers' experience throughout the WHMCS Client Area. We've updated the look-and-feel of every page and modernized it with a sectional-based design, clearly breaking content into easy-to-digest sections. Twenty-One also enhances the experience for mobile and tablet users, with responsive improvements that enhance usability across all screen sizes. A New HomepageThe Client Area home page is now a brighter and cleaner...View the full blog post

WHMCS 8.1 introduces a powerful new functionality for Client Area themes and Order Form templates that allows for parent-child relationships. Themes control the look and feel of the Client Area interfaces in WHMCS. Customizing them lets you provide a seamless experience for your customers by matching your company's branding in the WHMCS Client Area. Order Form templates, on the other hand, control the way the products and cart appear when your customers make purchases. Our new and expanded...View the full blog post

We're excited to announce the beta release of our final release of 2020 - WHMCS 8.1! Be among the first to try out the new features and functionality by getting involved in the beta today. WHMCS 8.1 introduces a New Client Area Theme, Support for Child Themes, OAuth for POP3/IMAP, Google Analytics 4 Integration and Automated User Cleanup functionality. What's new in WHMCS 8.1New Client Area Theme - Updated, improved, and based upon Bootstrap 4. Learn moreChild Themes - The new and easier...View the full blog post

If you're using WHMCS, the way it organizes and automates your daily operations is very important for you. One of the many WHMCS features that can help you with this is order statuses. Order statuses appear on every WHMCS order, regardless of the product(s) or service(s) being sold. They can help you keep track of each order's progress. Your staff can view them throughout the WHMCS Admin Area. Because of this, using order statuses intelligently and customizing them to suit your needs can be...View the full blog post

How you generate invoices and how your customers receive them can make a big difference in your customers' experience. It can also make a big difference in how your business operates day-to-day. One important reason to keep your invoice settings up-to-date and in touch with your business? Your customers need to receive invoices in plenty of time to make their payments. So, for example, you might need to adjust things if you only accept mail-in payments, to allow extra time for checks to...View the full blog post

In WHMCS 8.0 we introduced support for offering OX App Suite via WHMCS MarketConnect. This is another great additional service you can offer your customers alongside your existing products and services, with minimal effort and overheads. In this blog post, we'll help you understand a little more about OX App Suite, the company behind it - Open-Xchange, and how WHMCS & MarketConnect makes it easy to start offering this new service to your customers. What is OX App Suite?OX App Suite is...View the full blog post

When your customer submits a support ticket, you want their experience to be as seamless as possible. They've already got a problem they need solved, right? Let's not give them any more! But sometimes, the ticket process gets in the way. By providing an alternative to Client Area ticket submissions, email piping can help solve the problem.

We are pleased to announce the release of WHMCS 8.0.4 - the latest maintenance release of the WHMCS 8.0 series which contains bug fixes and other usability improvements

To safeguard your installation, data, and customizations, the best thing you can do is set up a testing and development environment before you upgrade WHMCS. Creating a testing and development environment will let you verify all of your customizations on the new version without ever touching your production systems.

We are pleased to announce the release of WHMCS 8.0 to General Availability. WHMCS 8.0 marks the next major release for WHMCS. In this update, we are delivering the most highly requested open feature request today, a new look for the admin area, support for Email Delivery Services, a new Email Campaign Tool, a Professional Email & Productivity Suite reselling option in OX App Suite and more. New System RequirementsWHMCS 8.0 and above requires PHP 7.2 or later. You must be running PHP 7.2 or...View the full blog post

We are pleased to announce the publication of WHMCS 8.0 to Release Candidate status. Thank you to everyone who has taken part in the Beta so far and provided us with feedback and comments. We appreciate your time, efforts and dedication and hope you will join us in testing the Release Candidate. We encourage as many people as possible to download, install and try out WHMCS 8.0 prior to the final publication. What's new in WHMCS 8.0Users and Client Accounts - Users are the new way to log in...View the full blog post

Email remains the most important and widely used method of communication for businesses and their consumers. The latest data suggests over 300 billion emails are sent every single day. That's over 200 million emails every minute, and almost 3.5 million emails every second. With so many emails being sent, you need to do whatever you can to give your emails the best chance of reaching the intended recipient. One way to help ensure that is having reliable email delivery and that's exactly what...View the full blog post