KennyD Posted December 3, 2009 Share Posted December 3, 2009 Is there a way to automatically open a new ticket when someone emails support? LIke with Hostgator, I like their system. If you send an email, a ticket is created automatically and a reply is sent back saying someone will get with you. Then, if you reply to any of their messages, it knows the ticket number and keeps the reply in the right ticket. Is there some way to do this with WHMCS? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 3, 2009 WHMCS Support Manager Share Posted December 3, 2009 Yes: http://wiki.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
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