SwiftModders Posted February 14, 2007 Share Posted February 14, 2007 Well, We had a couple of signups today and I didn't get an email from Maxmind giving me a report? Does maxmind do that? If not, is there a report I can see in WHMCS that would give me the information on the fraudscore. Also, I was checking the WHMCS Manual and it says to chmod a file that does not exist in v3 anymore, do we still have to do this? Please Note: after enabling the MaxMind Fraud Protection module you must CHMOD the modules/fraud/maxmind/maxmind.ws.cache file to 777 (writeable). I know I set Maxmind up right, but I do not know if it is working or not, they send no notifications to let me know if someone passed the telephone system or anything, what is up with that? 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted February 14, 2007 Share Posted February 14, 2007 There is no email sent out from Maxmind, or at least I have never gotten one with my orders. However, if you go to view the order within WHMCS you will see that the Maxmind report is located at the bottom with the results of the order. Hope this helps...... 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 14, 2007 Author Share Posted February 14, 2007 Where? I do see anything at all? Where do I view the complete order, please give me a step by step. 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted February 14, 2007 Share Posted February 14, 2007 login to WHMCS Click on 'Orders' Click on Order ID in question Look for 'Fraud Check Results' 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 14, 2007 Author Share Posted February 14, 2007 I do not have that option, is something wrong with my Maxmind, this is really bad. 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted February 14, 2007 Share Posted February 14, 2007 You need to ensure that you have enabled the Maxmind Module first. CONFIGURATION --> FRAUD PROTECTION --> DROPDOWN TO 'MAXMIND' Make sure that there is a check in the box next to 'Tick to enable MaxMind Fraud Checking for Orders' If this was not checked then that would explain why you are not seeing this. So, when you check it all the orders previously will NOT show this, but all future orders will. 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 14, 2007 Author Share Posted February 14, 2007 It is ticked, always has been. I checked MaxMind and the logs for telephone show the order and the user just put in the wrong telephone number, he added 2 zeros. However the fraud check has no logs at all. Why is that, its enabled. However the WHMCS Manual seems either outdated or limited. :-( I need help. 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted February 14, 2007 Share Posted February 14, 2007 I am out of thoughts at the moment because what I have said is what I did for my setup, and it is working fine. I can view the order details and see why they failed. 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 14, 2007 Author Share Posted February 14, 2007 Could it be because he never got passed the telephone verification stage? Is that first, then the fraud report is after the new order is done? 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 14, 2007 Author Share Posted February 14, 2007 WORKS NOW! 0 Quote Link to comment Share on other sites More sharing options...
ppc Posted February 16, 2007 Share Posted February 16, 2007 AH-John, Could you tell us how you got it to work, so others could learn from this? 0 Quote Link to comment Share on other sites More sharing options...
hung Posted April 10, 2007 Share Posted April 10, 2007 I have the same issue. Can anyone share how to get it work? thanks, 0 Quote Link to comment Share on other sites More sharing options...
hung Posted April 10, 2007 Share Posted April 10, 2007 ok, it's working with later orders after activating Maxmind. Just tested with high score orders, and see Maxmind placed a security screen before paying 0 Quote Link to comment Share on other sites More sharing options...
rodeoXtreme Posted December 9, 2007 Share Posted December 9, 2007 We have had Maxmind enabled from the beginning with our Risk Score set at 5.0 but we never activated the telephone verification (didn't really understand how it worked) but we have just activated it with a Telephone Risk Score set at 5.1. My question is when an order reaches 5.1 or more; will the Telephone Verification take place at the point of the order and will the potential client be notified that they will be receiving a telephone call to verify their order. Thank you, Keith 0 Quote Link to comment Share on other sites More sharing options...
Si Posted December 9, 2007 Share Posted December 9, 2007 Hi Keith, If your risk score is set to 5 and anything above that is blocked, why would you expect an order of 5.1 to be telephone checked? My understanding is that you might want to accept telephone verification on orders of say 2+ (as example) but block all orders instantly that are 5+. That's my understanding anyhow....but I'm open to be corrected. I find maxmind is good, but its a bit of a bind to get settings that seem to do what we want it to do and there's very little definitive guidance anywhere. I've tried to raise discussions on it within the community of WHMCS to see if concensus or guidance from experienced users was possible....but it never happened. :-( Si 0 Quote Link to comment Share on other sites More sharing options...
rodeoXtreme Posted December 9, 2007 Share Posted December 9, 2007 Hi Si Thanks for your reply. We absolutely love Maxmind but never used the telephone verification before; but recently we have been getting a number of orders that are from US Military Personnel stationed outside the US. So they use their APO address and enter their telephone number where they live; of course Maxmind is doing it's job and marking them all as Fraud because of the address/IP and telephone number difference. Our hope was that if it goes above our Risk Score then they would receive a verification call. I guess that I was thinking in reverse here - not the first time. LOL 0 Quote Link to comment Share on other sites More sharing options...
vj135 Posted December 11, 2007 Share Posted December 11, 2007 I have maxmind enabled but did not get a fraud check report within whmcs. any thoughts? thanks vj 0 Quote Link to comment Share on other sites More sharing options...
point0fsale Posted April 25, 2008 Share Posted April 25, 2008 I have been using Maxmind for 2 years manually. This automatic module is too cool, and works great. 0 Quote Link to comment Share on other sites More sharing options...
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