mikelegg Posted November 23, 2009 Share Posted November 23, 2009 I attempted a CC payment this morning using the "Attempt Payment" button. The payment was declined, yet the customer still received a payment confirmation email (with a copy of the invoice marked as "Paid" attached) and their hosting due dates were rolled forward to the next month. So even though WHMCS left the invoice set as unpaid and sent an additional "Payment Declined" email to the customer, in every other way it acted as if the payment was approved. I had to manually roll all of the due dates back a month (the invoice included 10 products) and explain to the customer that the payment confirmation was an error. Is this normal behaviour for WHMCS or have I set up something incorrectly? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 24, 2009 WHMCS Support Manager Share Posted November 24, 2009 What does Billing > Gateway Log show as having been returned by your gateway for this transaction attempt? 0 Quote Link to comment Share on other sites More sharing options...
mikelegg Posted November 24, 2009 Author Share Posted November 24, 2009 (edited) It says "Declined" with the following details ... Action => Capture Client => xxxxxx xxxxxx ewayTrxnStatus => False ewayTrxnNumber => 12345678 ewayTrxnReference => 1234 ewayAuthCode => 000000 ewayReturnAmount => 0 ewayTrxnError => 91,Card Issuer Unavailable The strange thing is that I attempted the payment again and it was declined again, but this time WHMCS didn't roll the due dates forward, although it did send a Payment Confirmation email with a "Paid" copy of the invoice attached. Edited November 24, 2009 by mikelegg spelling 0 Quote Link to comment Share on other sites More sharing options...
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