Addons, confusion

[HostingBegins]

Hi All.

 

I wanted to see if anyone else is having the same problem I am.

 

I use the addon feature to allow customer to add extra features to there hosting product.

I have this set to auto activate, with a custom made email.

 

What happens is a customer signs up, and adds a addon, for example a Addon Domain.

They then complete the order, and pay, and get the email that I created for the addon feature.

 

The account is not auto activated as we check new orders before activating them.

When the account is created, the addon is not added. Even if a customer adds the addon after there hosting account is activated.

 

I guess I am just trying to work out the point in this feature, if it never adds the addon.

There is no way of getting this to activate on the customers account, and you have to go in to WHM to add the addon feature.

 

Does anyone else use the feature ? and are you having the same problems.

 

Thanks.

[WHMCS John]

There is no automation tied to addons, so you would need to add the service manually.

[HostingBegins]

Thanks John

 

So why does it say, Auto Activate, and send Welcome Email on payment ??

 

Very confusing.

 

Thanks

[Matt]

Thanks John

 

So why does it say, Auto Activate, and send Welcome Email on payment ??

 

Very confusing.

 

Thanks

 

Because you might have an addon that is delivering a download link, or instructions of what to do next and therefore you want a welcome email to send automatically without requiring manual involvement.

 

Auto Activate is for the more advanced users who can then use an action hook to automate various actions when the addon status changes to active (http://wiki.whmcs.com/Action_Hooks#AddonActivation)

 

Matt

[HostingBegins]

Because you might have an addon that is delivering a download link, or instructions of what to do next and therefore you want a welcome email to send automatically without requiring manual involvement.

 

Auto Activate is for the more advanced users who can then use an action hook to automate various actions when the addon status changes to active (http://wiki.whmcs.com/Action_Hooks#AddonActivation)

 

Matt

 

Thanks mate for your help.

[nhouck]

Can someone provide a script to auto-add a product to the account if an add-on is selected? So basically you would end up with the add-on listed and the corresponding product also listed, but it would give the user what they wanted which is really 2 products via the one order form.