ScrltOTara Posted November 1, 2009 Share Posted November 1, 2009 I know this has been covered before, but what I am doing is a little different. I have two clients, but one of them wants to pay for both. So I put her in as an additional contact in client 2's WHMCS account. This was fine. However, when I try to select her as the billing contact, I get the duplicate email error. Is there a way to get around this? I'm not trying to make her the account owner, just the billing contact so she gets the bills. Thanks, Tara 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 2, 2009 WHMCS Support Manager Share Posted November 2, 2009 You can add client1's details as an "Invoice" contact on client2's account without issue. I've double-checked this on our demo. 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted November 2, 2009 Author Share Posted November 2, 2009 That's what I did, however, when you then go into the client's profile, and try to pick the added invoice contact as your billing contact in the drop down, it gives you that error. So if I have it charging client 1's card for client 2, it will always fail, because I can't pick her as the billing info. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 3, 2009 WHMCS Support Manager Share Posted November 3, 2009 What billing contact are you referring to? Registering domain names? 0 Quote Link to comment Share on other sites More sharing options...
ScrltOTara Posted November 3, 2009 Author Share Posted November 3, 2009 No. let me see if I can clarify this. I have two cliens, Sue and Joe (let's say). Both have their own accounts in WHMCS and their own hosting accounts. Sue is Joe's daughter and wants to pay for his hosting. So I add Sue as a contact in Joe's WHMCS account so her credit card on file gets billed with her address, etc. instead of Joe's. Then I go to Joe's profile, and there is a drop down menu to select the default billing contact, so I pick Sue. Only it gives me an error because Sue already has a WHMCS account with that email. It makes no sense, because she is not the owner of Joe's account, only a contact on it, but it still won't let me set her as the billing contact. Does that make sense? 0 Quote Link to comment Share on other sites More sharing options...
EMC Posted February 3, 2010 Share Posted February 3, 2010 I haven't found where this is covered elsewhere, but I can see that it probably has been, and I don't mean to hijack your thread... but... I have multiple clients with multiple accounts, that fall into different categories. I have created multiple entries for each occurrence, but I get this error when putting in their email address understandably. I've corrected it by putting a dummy * at the beginning of their address, but that's just so I could continue along with my configurations. Is there a true workaround to this? 0 Quote Link to comment Share on other sites More sharing options...
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