goldenairways Posted October 21, 2009 Share Posted October 21, 2009 Right, I have two issues I have noticed. First one is that I have signed up with telesign to do fraud protection, I have put all the details in but when I do a test order (both logged in and not logged in) it doesn't appear to let me do it. I don't know where that happens but I have made a test order start to finnish, and its not come up. Also this is more an issue related to the reseller account for ResellerClub. Its quite a long story but before I signed up with resellerclub I bought my domain from another register who I used to use for all my domains. However then realised after ordering it that I wouldn't be able to host my nameservers on there, so I tried to transfer my domain over to my resellerclub account, however I put the exact money in and when I put it through paypal, they deducted some of the money. So I worked out how much more I needed to put in however its under $1, and the minimum is $5 for adding funds. Is it possible for either the funds pay for it, but if they are not enough, it automaticly takes money out of the paypal account. Because to be honest I would prefer it if I could just have the money come out of the paypal per order. Thanks 0 Quote Link to comment Share on other sites More sharing options...
goldenairways Posted October 21, 2009 Author Share Posted October 21, 2009 Also, sorry. I thought I put this in the technical issues forum, put it in the wrong one. Sorry about that. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 21, 2009 WHMCS Support Manager Share Posted October 21, 2009 1. Is the "Tick to enable Telesign Phone Verification for Orders" option ticked on the Telesign page? Also, did you place an order as a new client or an existing one as the "Skip Fraud Check for Existing" option might have come into effect (Setup > General Settings > Ordering tab). 2. All (that I know of) domain resellers require you to top up your account in advance. Just add the $5 and the remainder will be used for the next domain you register. 0 Quote Link to comment Share on other sites More sharing options...
goldenairways Posted October 21, 2009 Author Share Posted October 21, 2009 1. The tick is enabled and earlier before posting that I actually did a test via an online proxy as a new user, as the IP address would be unique and also no user info would be there. And up to when you put things like phone number and address in, nothing like that came up. 2. For the lest few days I have been in contact with ResellerClub via twitter and they did say that both pay per order and adding funds is accepted, but today I got told to contact WHMCS since your the reseller. What I have done is been playing around today with the account, and I have actually asked for a refund... that way I will then add the funds to the actual customer and then be able to buy it. Its just until this transfer goes over, we have no nameservers which is a big issue at the moment. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
goldenairways Posted October 25, 2009 Author Share Posted October 25, 2009 Ok, update on the domain. I have added $5 extra now and tried to transfer it, still not working. And its saying that the only money in my account is the money which I have just added in. And if its because the refunds gone through, its not in our PayPal account either. 0 Quote Link to comment Share on other sites More sharing options...
goldenairways Posted October 29, 2009 Author Share Posted October 29, 2009 Is there any chance of me getting a reply? Because this is urgent and this issue is pretty much wasting a whole month of our money at the moment with no nameservers. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 29, 2009 WHMCS Support Manager Share Posted October 29, 2009 Please open a support ticket for this issue, include your RC email address. 0 Quote Link to comment Share on other sites More sharing options...
goldenairways Posted October 29, 2009 Author Share Posted October 29, 2009 Alright. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.