bigXor Posted September 21, 2009 Share Posted September 21, 2009 Completed support system setup according to wiki and videos, installed forwarder. Tried a test message from my test domain to "Billing Dept" and I get the email alert with the customer message, but the identical message I receive is instantly posted as a reply in the clients support ticket. This is useless information for the customer. Here is the example email replied to client support ticket: A new support ticket has been opened. Client: Russell Appleby Department: Billing Subject: Call Me Today Priority: High now here this ---------------------------- IP Address: 71.246.1.159 You can respond to this ticket by simply replying to this email or by logging into the administration area. http://www.bigxor.com/whmcs/admin/ Is this a setup/configuration Problem ??? 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted September 21, 2009 Share Posted September 21, 2009 Was the email address you used to send the ticket the same email address as one of your support departments? 0 Quote Link to comment Share on other sites More sharing options...
bigXor Posted September 21, 2009 Author Share Posted September 21, 2009 no, it's from an add-on domain. (different domain than whmcs) 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted September 21, 2009 Share Posted September 21, 2009 Ok another thought, is your administrator email address the same as the support department. The message you are seeing is the one that is sent to administrator informing them that a new ticket has been opened. 0 Quote Link to comment Share on other sites More sharing options...
bigXor Posted September 21, 2009 Author Share Posted September 21, 2009 no, they are different. But I do have the administrator receiving copies. I will uncheck this and get back to you. 0 Quote Link to comment Share on other sites More sharing options...
bigXor Posted September 21, 2009 Author Share Posted September 21, 2009 OK I disabled the administrator from receiving copies and that solved. By the way, I can't reply to the support ticket by replying to the email received. I read in the wiki that you could. It works if I log into WHMCS as the billing operator. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 22, 2009 WHMCS Support Manager Share Posted September 22, 2009 Have you given your admin account access to the support department? Setup > Administrators. 0 Quote Link to comment Share on other sites More sharing options...
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