Keiro Posted July 30, 2009 Share Posted July 30, 2009 My WHMCS is not creating the packages then creating the Hosting Account Welcome Email. WHMCS has been set up with the default server and has had the settings adjusted... but I'm fairly certain I'm overlooking something. It does, however, successfully send the welcome e-mail once I click Create inside the Products/Services tab in Client's Profile. So... why is it not setting up the account even though it's set up to do it "As soon as order is completed." 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted July 30, 2009 Author Share Posted July 30, 2009 Still bashing my head against the wall here. It seems to work... at least, when I leave it be... but still doesn't e-mail the user's email address the account information and the like. Edit: What I mean to say is that once I order the test package... it sends a confirm email like usual. Then after that, it simply refuses to create the account... and I notice that it's still "Pending" when it's actually been set to "Automatically create upon completion of order." How do I get it to automatically accept anyways? =/ 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 30, 2009 Share Posted July 30, 2009 where does it not set up packages/accounts. you need to set up packages manual in setup>products/services and then make sure you have set the servers correct in setup>servers and then when you set up a product make sure you set up an identical package in WHM giving it the same name 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted July 30, 2009 Author Share Posted July 30, 2009 where does it not set up packages/accounts. you need to set up packages manual in setup>products/services and then make sure you have set the servers correct in setup>servers and then when you set up a product make sure you set up an identical package in WHM giving it the same name They are the same... both in WHM and WHMCS. I made sure that all the package names matched and that they all had default servers assigned to them. The account does successfully get created... but WHMCS doesn't e-mail the customer the account information like it should. It's only when I click "Accept" on the order that is for some reason still set as "Pending" that I think it'll work. I just clicked on "Accept." I'll wait and see if it'll e-mail the accountholder's test e-mail, which is my own. But it SHOULD already automatically accept. WHY is it still set to Pending even though it's been set to "Automatically set up account after completion of order/after receiving payment"? 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted July 30, 2009 Author Share Posted July 30, 2009 cPanel/WHM with WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
Impact-John Posted July 31, 2009 Share Posted July 31, 2009 (edited) well all orders are set to pending until you manually accept them as for the sake of the admin should know of what is coming in and out of his whmcs accounts there is no changing this i already went through this before in feature requests and for the emails issue make sure in your Products and services that the send welcome email is ticked off and that you have the correct email template selected. not sure if that would help but from what i read that is what i took from it Edited July 31, 2009 by Impact-John 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted July 31, 2009 Author Share Posted July 31, 2009 well all orders are set to pending until you manually accept them as for the sake of the admin should know of what is coming in and out of his whmcs accounts there is no changing this i already went through this before in feature requests and for the emails issue make sure in your Products and services that the send welcome email is ticked off and that you have the correct email template selected. not sure if that would help but from what i read that is what i took from it Fail. I wanted it to automatically accept, as I got e-mail notifications of new orders anyways! In my Products/Services area, I ensured that all e-mails were set to Hosting Account Welcome E-mail. But why have it ticked off? That's not making sense to me. =/ 0 Quote Link to comment Share on other sites More sharing options...
Impact-John Posted July 31, 2009 Share Posted July 31, 2009 sorry not ticked off but make sure that the email is set on the page to use the correct hosting account email template and the automatically accept no it wont do that it automatically sets up the order but auto accept it and add it to active instead of pending it wont do that as i said before this was brought up in the feature requests area and matt said it is designed that admins should be wanting to review orders as they come in. 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted July 31, 2009 Author Share Posted July 31, 2009 (edited) Ah, okay. So basically it sets up the order without actually telling you that it's done. And just basically you accept it once you've decided that it's all good? And after that it e-mails the customer, correct? Or is it that once you accept it, it immediately sends an e-mail? Okay, so I tested this again, now that you've stated that this is the case. I submitted a test order of the Staff hosting package to myself to test that this works. I have ensured that the Hosting email is set to be sent. I accepted the pending order. I'll wait for the cron job to actually send the e-mail... as I think this is how it's supposed to work, isn't it? Edit: No go. Okay, what am I doing wrong in that it's not sending e-mails now that the account is active? There shouldn't be anything wrong. =/ Edited July 31, 2009 by Keiro 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 31, 2009 WHMCS Support Manager Share Posted July 31, 2009 What automation setting are you using in Setup > Product/Services > Edit > Module settings tab? 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted July 31, 2009 Author Share Posted July 31, 2009 What automation setting are you using in Setup > Product/Services > Edit > Module settings tab? For the Staff Hosting: Automatically setup the product as soon as an order is placed is set. For Personal Hosting: Automatically setup the product as soon as the first payment is received For Professional Hosting: Automatically setup the product as soon as the first payment is received For Business Hosting: Automatically setup the product as soon as the first payment is received I have yet to test all 3 paid-for plans. For the two SSL products I've set up: RapidSSL Cert: None <- I'll set this up manually. Or my support staff will. QuickSSL Cert: Same as above for RapidSSL. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 1, 2009 WHMCS Support Manager Share Posted August 1, 2009 Well the account should be creating automatically once the invoice is paid. Check Utilities > Activity Log for an error message to see why the account isn't being created on the server. 0 Quote Link to comment Share on other sites More sharing options...
Keiro Posted August 1, 2009 Author Share Posted August 1, 2009 Huh... seems to be working now. The account was automatically created when I tested my Staff hosting setup. I've yet to test a paid-for account setup. It created the hosting account e-mail and sent it the moment I clicked "Accept". Not sure why it wasn't working previously... but it works now... at least, for Staff hosting! 0 Quote Link to comment Share on other sites More sharing options...
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