[RESOLVED] PayPal subscription overpayment if invoice already paid manually

[Lawrence]

Hi,

 

I've noticed something recently. When someone accidentally pays an invoice manually (that has a Subscription set up), the Subscription payment comes in and is not credited to their account.

 

I know this situation likely should not happen, but it does and I would consider it a bug to at least not turn the payment into a credit on their account, so it would be obvious to those of us who do not log in to PayPal daily. That way, we could process any adjustment in a timely manner and through WHMCS (keeping everything neat and documented).

[Impact-John]

yes i second this one as well noticed it today as well and than saw this post already here the funds just kinda go off on there own in the wild sorta speak

[BubbleRack]

Same here, we need to apply the credits manually - not a big job and doesn't happen often but would be much better if WHMCS did it for us

[easyhosting]

a strange thing happened to me.

a client set up hosting with the first month free, he set this up manually and without setting a subscription. his monthly payments will be £7.99 a month, due to some server problems i credited his account with £4, so his first invoice would be £3.99 with a monthly subscription of £7.99, when this invoice was sent to the cliebnt he paid by using the paypal subscription and was expecting to pay the £3.99 and then the subscription would be £7.99 a month after that as the invoice was only for £3.99, but for some reason £7.99 was taken from him with the invoice being paid and then the overpayment of £4 placed as a credit, whcih confused me and my client as this now meant he had £8 credit on his account. natually i refunded hin the £4 overpaid, but this should not have happened

[Lawrence]

a strange thing happened to me.

a client set up hosting with the first month free, he set this up manually and without setting a subscription. his monthly payments will be £7.99 a month, due to some server problems i credited his account with £4, so his first invoice would be £3.99 with a monthly subscription of £7.99, when this invoice was sent to the cliebnt he paid by using the paypal subscription and was expecting to pay the £3.99 and then the subscription would be £7.99 a month after that as the invoice was only for £3.99, but for some reason £7.99 was taken from him with the invoice being paid and then the overpayment of £4 placed as a credit, whcih confused me and my client as this now meant he had £8 credit on his account. natually i refunded hin the £4 overpaid, but this should not have happened

 

Something is not right there. Either way, this has no relation to the bug/mis-faeture I am reporting.

[tbenoit]

Would be best to state the version of WHMCS you are running.

 

We're still running v3.8.2 and don't have this problem.

 

Just a question: Are you sure those Subscriptions aren't eChecks waiting to clear?

[Lawrence]

Would be best to state the version of WHMCS you are running.

 

We're still running v3.8.2 and don't have this problem.

 

Just a question: Are you sure those Subscriptions aren't eChecks waiting to clear?

No, the payment(s) in question were from their balance. They cleared our account immediately. I am using 4.0.2

[tbenoit]

I suggest opening a Support Ticket on this issue. I don't expect what you are experiencing is intended as it works as I'd expect in v3.8.2 (and with a small number of people posting here I suspect it's working fine for others in v4.0.2 as well...but that is only speculation on my part).

[Chrisw]

I noticed the same in 4.0.2. Works fine in 3.8