Jump to content
Sign in to follow this  
QDBlue2000

How to disable Email notifications for support tickets

Recommended Posts

When a support ticket is created it sends a notice to all of my admin users I have setup. I need to know if there is a way to turn this off. I would either prefer to have 1 person notified or to have no one notified. Is this possible.

 

Also, I checked the box to not send an auto responder to a ticket and I am till receiving auto responders to the tickets when they are created. I don't mind that the user receives a notice that we got their request. However it then places the tickets in the answered queue and not in the new queue. Has anyone else had this issue?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

By using this site, you agree to our Terms of Use & Guidelines