firefusion Posted July 4, 2009 Share Posted July 4, 2009 It seems that a number of my clients are getting errors with futurepay due to their card expiring or some other issue. If the worldpay futurepay payment fails is it reported to the client or is it our job to track them down and let them know? If it's our job how do we do this through the admin interface? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 4, 2009 WHMCS Support Manager Share Posted July 4, 2009 Worldpay should send the client an email when a payment fails, it will definitely send one to you. An error will also be recorded in Billing > Gateway Log. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 5, 2009 Share Posted July 5, 2009 It seems that a number of my clients are getting errors with futurepay due to their card expiring or some other issue. If the worldpay futurepay payment fails is it reported to the client or is it our job to track them down and let them know? Its reported in-advance several times to the client by WP to get them to login @ WP and update their card details, and reported to you each time the actual charge fails so you can chase them on it. 0 Quote Link to comment Share on other sites More sharing options...
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