ojmolina Posted June 29, 2009 Share Posted June 29, 2009 (edited) Greetings: I just upgrade from whmcs 3.8.3 to 4.02 and I did the following steps. 1. Database Backup. 2. Uploaded WHMCS 4.02 removing the image logo - to avoid overwrite of logo. 3. Remove install directory after sucessful install. 4. Try to login using admin and it didn't worked. It lock me out - banned me. 5. I when to the database and removed the admin password. 6. After It allowed me to see the login form. I tried again to login using only admin username without password. - It didn't work. 7. I try the forget password several times. - It didn't work. 8. Try to kill myself with a paper... got several paper cuts and then post this thread. Any Idea... Thanks.. Edited June 29, 2009 by ojmolina 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 29, 2009 WHMCS Support Manager Share Posted June 29, 2009 Please open a ticket and we can reset the admin password for you. 0 Quote Link to comment Share on other sites More sharing options...
ojmolina Posted June 30, 2009 Author Share Posted June 30, 2009 Is there a way that I can solved this problem... Please any feedback is appreciated. My time is precious.. and I'm losing lots of it because of this situation... 0 Quote Link to comment Share on other sites More sharing options...
ojmolina Posted June 30, 2009 Author Share Posted June 30, 2009 Are there any big differences in the mysql database from the last version 3 to the 4.02??? Im thinking in making a brand new install and then just restoring from the mysql backup only the products, customers, passwords and other stuff from it. Please one by one... dont reply everybody at the same time 0 Quote Link to comment Share on other sites More sharing options...
ojmolina Posted July 1, 2009 Author Share Posted July 1, 2009 Does this place has any support at all????? Im very dissapointed... I've being a client for years... This is my first time asking for support and I can't get an answer... wOw! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 1, 2009 Share Posted July 1, 2009 Does this place has any support at all????? No, hence the tile of the forum area you posted in reads ... then post here for assistance from other forum users For support, open a ticket. and in answer to your question >Are there any big differences in the mysql database from the last version 3 to the 4.02 yes, there are significant enough changes to things like the products for multi ccy etc that your methodology wont work 0 Quote Link to comment Share on other sites More sharing options...
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