Reminders before due date

[Kian]

Hello

 

I want to ask you if there is a way to change the reminders notifications. Let's suppose that we have the following configuration:

 

First Overdue Reminder 1 day

Second Overdue Reminder 3 days

Third Overdue Reminder 7 days

 

All these reminders are send X days after the invoice due date. I want to send reminders X days before the invoice due date. Is it possible? I want to do something like that:

 

First Overdue Reminder -7 day

Second Overdue Reminder -3 days

Third Overdue Reminder -1 days

[Kian]

bump

 

Is this possible?

[Kian]

I'm still here please, tell me if it's possible. For my biz reminders AFTER due date are a bit useless

[WHMCS John]

You can send 1 reminder before the due date, but nothing beyond that.

[Gears]

Configuration > Automation Settings

 

From this page, look at one of the following:

Billing Settings > Invoice Generation

Billing Settings > Invoice Unpaid Reminder

 

The unpaid reminder is probably what you're after.

 

 

Try this:

Set the Invoice Generation to 7 days, then the Invoice Unpaid Reminder to 3 days. And the overdue notices could be set to 1 day, 3 days, and 7 days. This means the user would get the invoice 7 days before the official due date, then a reminder 4 days later. And then of course the overdue notices if they don't pay by the due date.

 

I recommend not reminding the customer so much though.