Frankc Posted February 24, 2009 Share Posted February 24, 2009 I am not 100% sure but everything so far indicates that WHMCS dont work properly with IE6 at some servers and are unable to find out WHY. With 52% of our visitors using IE6 and only 7% IE7 just suggesting upgrade to IE7 is not an option as it will effectively means we must "reject" 52% of our potential clients right from the start. Would be interesting to know what percentage of WHMCS users unknowingly loose a percentage of their visitors because of this IE6 issue. We have several WHMCS installations on our relative standard cPanel servers without any problem with IE6 but on hostgator, and I just now checked a few "showcase links" some other servers the following happens. 1) Even with 100% new and default installation you get a blank page for ANYTHING, public and admin side, links, submit buttons etc and that apply for page refresh too. 2) The page is simply blank without any errors. It seems that even the "view source" display the correct and full page code. 3) After each link or submit button you must however click on Go in browser address bar and the page will then be displayed correctly. (In other words. Visit http://www.onlinebilling.co.za with IE6 and you get blank page, click Go AGAIN and you get the page. Click any link, blank page, click Go and you get the page. Click submit, blank page, Click Go, page displayed) While the easy solution is to keep all WHMCS installations on our servers the problem is that a client wants WHMCS on his hostgator reseller account and I want to create SEPARATE reseller acc for my son but unless this problem is fixed I have to move from host to host until I get one on whose servers WHMCS works properly with IE6. (and then hope they don't change something that render WHMCS useless on their servers) Any ideas why please? 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted February 24, 2009 Share Posted February 24, 2009 Have you thought that maybe its the server setting on hostgator on that particular server!! Contact hostgator and ask them if they can migrate your reseller account to one of their other servers to see it that makes a difference. I have used ie6 from some of my clients computers and have no problems with WHMCS at all. 0 Quote Link to comment Share on other sites More sharing options...
Frankc Posted February 24, 2009 Author Share Posted February 24, 2009 The same problem appear on two different hostgator servers as well as on some servers in the WHMCS "showcast" forum. Hostgator actively try to resolve the problem (after posting on webhostingtalk) but struggle to find IE6 so they can test. The problem is that MOST technicial people (hosts) will perhaps using FF or IE7 etc so they would not even be aware of the issue but a GOOD number of potential clients still use IE6 so..... In retrospective what SUCH people actually saying to their POTENTIAL clients is you cannot become one of our clients UNLESS you spend a goooood sum upgrading to Vista or even just XP because we only want clients with IE7 or FF. Maybe I must leave the issue as is> It's a good opportunity for me to promote my web hosting saying that WE support IE6 while many other hosts don't. If you use IE6 you don't need to upgrade and can just move your site over to us. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 24, 2009 Share Posted February 24, 2009 (In other words. Visit http://www.onlinebilling.co.za with IE6 and you get blank page Not for me. Using 6.0.2900.5512, it worked on first visit and every click thereafter. Maybe they found and fixed it? 0 Quote Link to comment Share on other sites More sharing options...
Frankc Posted February 24, 2009 Author Share Posted February 24, 2009 I checked but same problem. Direct thereafter reinstalled IE6 (Not file but direct download based install) but still the same. Tried on two different computers with IE6 so it seems I must test more. 0 Quote Link to comment Share on other sites More sharing options...
3cellhosting Posted February 24, 2009 Share Posted February 24, 2009 Hi Frank, I just tested on IE6 v7.0.5730.13 SP3 and everything appears just fine. Hope this helps David 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 24, 2009 Share Posted February 24, 2009 I just tested on IE6 v7.0.5730.13 SP3 Isn't that IE7? 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted February 24, 2009 Share Posted February 24, 2009 Using 6.0.2900.2180 here and all is fine. 0 Quote Link to comment Share on other sites More sharing options...
danield Posted February 24, 2009 Share Posted February 24, 2009 its ie6 and the page IS there its jsut all the way to the right. Whmcs does not work in ie6 with our website also. 0 Quote Link to comment Share on other sites More sharing options...
3cellhosting Posted February 25, 2009 Share Posted February 25, 2009 Hi Bear Isn't that IE7? Good observation. I have IE6 and IE7 on my pc - when I click on Help > About I get the same reference number. It must be pulling the info from the IE7 version somehow. I will investigate further. Cheers 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted February 26, 2009 Share Posted February 26, 2009 Not a problem here either. Using IE 6.0.2900.2180 XP SP2 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted February 27, 2009 Share Posted February 27, 2009 Fine here is as well. WHMCS running on IIS6 on a Windows 2003 server and viewed with IE6 on Windows XP Pro 64 bit 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted February 28, 2009 Share Posted February 28, 2009 All fine here - XP Pro SP2, IE6 0 Quote Link to comment Share on other sites More sharing options...
Frankc Posted February 28, 2009 Author Share Posted February 28, 2009 Not in my Windows 2000 with latest IE6 (Reinstalled IE6 with direct download and install option to make 100% sure). After three days I am still trying to find out WHY certain WHMCS installations such as the TWO that I have on Hostgator display blank page every time unless you click GO but works perfectly on other servers. (Originally have 4 on my servers without any problem. Moved one to hostgator and encounter this problem. Move another one and the same problem too. Later checked and it seems that some "showcase" installations works fine and some others don't.) Seems it can be narrowed down to only Windows 2000 and IE6 so maybe it's not so big problem after all but still.... If only 10 of the 52% current visitors (on working installation) cannot order any hosting and click away to next host it's a MONTHLY loss of income and can be considerable big amounts over time. (10 clients x $10 pm = $1200 per year) First image is when I access one such link first time. Second image is after I clicked GO again. 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted February 28, 2009 Share Posted February 28, 2009 What happens when you install the current Service Pack for Internet Explorer 6 for Windows 2000? 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted February 28, 2009 Share Posted February 28, 2009 (edited) I need to add that there is a cumulative update to IE6 SP1 running on Windows 2000 SP4... not sure if it would apply...but I remember something about it. Also I wouldn't be surprised in the slightest if IE6 SP1 for Windows 2000 is just not capable of supporting certain code within WHMCS. Should Matt and his support crew focus on this? To test the waters, let's do a bit of research. In 2003 when Windows 2000 had almost 50% of the market. By the end of 2004 that number dropped to 23%...end of 2005...down to 15%... see the pattern? Welcome to 2009 where only 1.9%...yes...1.9% of the market uses Windows 2000. Source: w3schools.com I am not sure where you got your numbers from, but your loss of income is a lot less than you are projecting based on the market share that are using the end of life operating system, Windows 2000. Edited February 28, 2009 by bubbasheeko correction of information 0 Quote Link to comment Share on other sites More sharing options...
bubbasheeko Posted February 28, 2009 Share Posted February 28, 2009 (edited) Damn...I must learn to read...my apologies for going off topic. Definitely a simplified identifier...Hostgator is your problem. You said it yourself. Your IE6 SP1 browser in Windows 2000 can use WHMCS on other hosts...just not Hostgator...probably a configuration setting on their end. Edited February 28, 2009 by bubbasheeko 0 Quote Link to comment Share on other sites More sharing options...
Frankc Posted February 28, 2009 Author Share Posted February 28, 2009 My Windows 2000 is on automatic updates but I already checked that as well as IE6 updates again and again. Seems the version I have is the latest one Microsoft made available for Win 2000. Hostgator tried their best but cannot do anything further. 0 Quote Link to comment Share on other sites More sharing options...
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