saucerfoot Posted February 12, 2009 Share Posted February 12, 2009 Hey i have a problem, when i created a new client on my whmcs program today, it did not send the welcome email to my gmail account so what could be wrong 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 Even when i submit a support ticket on my whmcs program the email still won't send to me, so can someone tell what is wrong with it please 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 Hey can you guys help me to install my whmcs program for me for free this 1 time please thanks, because i am having alot of trouble with it 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 12, 2009 Share Posted February 12, 2009 It sounds installed, but misconfigured. Have you read and followed the instructions? 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 yes i did read the instructions and i did follow them quiet well so how can i fix this then 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 12, 2009 Share Posted February 12, 2009 In the client's account that was being set up, does the email show up as having been sent? If it's there and didn't arrive, it might be filtering issues at the mail recipient end. If it's not in there, it's probably settings at your end. 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 it saids that i have 3 support tickets open on my whmcs admin area, but when i click on it there error message comes up Access Denied You are not assigned to any ticket departments so cannot view or reply to any tickets so do i need to reinstall my whmcs program then? 0 Quote Link to comment Share on other sites More sharing options...
striddy Posted February 12, 2009 Share Posted February 12, 2009 it saids that i have 3 support tickets open on my whmcs admin area, but when i click on it there error message comes up Access DeniedYou are not assigned to any ticket departments so cannot view or reply to any tickets so do i need to reinstall my whmcs program then? Configuration > Administrators > Edit > Assigned Departments 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 ok got that 1 problem fixed, but the emails are still not being sent to me when i create a new client and new support tickets 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 12, 2009 Share Posted February 12, 2009 in the client's account that was being set up, does the email show up as having been sent?^ ^ ^ ^ ^ ^ 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 yes in the client account, the emails did get sent, but i did not get them on my email accounts 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 let me guess, the staff hate me here right 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 please help me with this 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 12, 2009 Share Posted February 12, 2009 No one hates you, but this isn't an instant messenger either so posting every few minutes isn't going to help. Show some patience, and troubleshoot your install. If mail is being generated, but not received, rule out possible reasons. Can you receive mail at the account normally? Have you double checked the spelling on that email is correct? Have you checked the spam/bulk folders on that account for the email(s)? Try sending a message from WHMCS to the account manually, and if you have access to shell on your server, watch the mail transaction for errors or rejections. 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 No one hates you, but this isn't an instant messenger either so posting every few minutes isn't going to help. Show some patience, and troubleshoot your install. If mail is being generated, but not received, rule out possible reasons.Can you receive mail at the account normally? Have you double checked the spelling on that email is correct? Have you checked the spam/bulk folders on that account for the email(s)? Try sending a message from WHMCS to the account manually, and if you have access to shell on your server, watch the mail transaction for errors or rejections. Yes i can receive mail normally and the spelling is correct on my email address and yes i checked the spam/bulk folders and the email messages are not there and i do not know how to check the shell for errors or rejections 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 12, 2009 Share Posted February 12, 2009 Did you try manually sending a message from WHMCS to see if it arrives? Do you have shell access on your server that hosts the WHMCS installation? You'd need root shell (if you don't have that access, ask your host for help), and before sending a test message use this (assuming a cpanel server), changing the gmail address to the one you're testing, obviously: tail -f /var/log/exim_mainlog |grep 'whatever_name@gmail.com' (when done, use CTRL-C to quit) While that's running/ready, send the message and watch for the transaction. Tell us exactly what it says here. 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 it saids this message to me, 2009-02-12 12:02:19 Ilxex9-0001Q0-L1 ** msn-bots@hotmail.com R=checkspam2: Mail sent by user nobody being discarded due to sender restrictions in WHM Tweak settings 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 12, 2009 Share Posted February 12, 2009 "Mail sent by user nobody being discarded due to sender restrictions in WHM Tweak settings" There's your answer. WHM has a setting in that section to prevent "nobody" users from sending mail. You can either allow it, or use a different sending method such as SMTP. 0 Quote Link to comment Share on other sites More sharing options...
saucerfoot Posted February 12, 2009 Author Share Posted February 12, 2009 I have no idea what i am doing to make these whmcs email send to my email accounts on my whmcs program 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 12, 2009 Share Posted February 12, 2009 The problem is not with WHMCS, it is with WHM (Cpanel's root/reseller interface). The settings in that are preventing "nobody" users from sending mail. Since PHP appears to run as "nobody" on your server, it can't send mail because of that setting. Are you quite sure you're prepared to offer hosting, if you don't at least know how to use WHM/cpanel? 0 Quote Link to comment Share on other sites More sharing options...
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