Jump to content

could not connect to the database


Recommended Posts

i'm trying to install whmcs but can't get past step 3, I've created a new database and filled in the database connection details fields accurately but it still gives me the could not connect to the database error page. The sql server is up, anyone no where I'm going wrong?

Link to comment
Share on other sites

If you are on a cPanel server you need to put your cpanel username in front of the database name and the database user.


So if your cpanel account was named theuser your info would be:


Database name: theuser_databasenamehere

Database user: theuser_databaseusernamehere

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated