Mass Mail Problems

[Daniel]

I've got some maintenance planned for a server that I need to notify my clients about.

 

Now, I see no point in emailing every single customer so want to just mail those that are on the affected server.

 

After clicking on 'Mass Mail' I then choose the server from the dropdown box and click 'Compose Message'. However, the list it creates on the next page seems to be every client, even if they're not hosted on that particular server.

 

Am I doing something wrong or is this a bug?

[disenioweb]

I see that you have to select Email Type - Product Service

[TDub]

I just ran into this problem by selecting only resellers. I wanted to notify all resellers of a situation, and it sent it out to all customers

[nolageek]

This just happened to me too, except I realized it after I clicked send and spammed our clients.

[handsonwebhosting]

This was an issue in the 3.6.0 also as documented in this thread: http://forum.whmcs.com/showthread.php?t=9897

 

If you are sending out mass mail to clients on a particular server, you must select the EMAIL TYPE at the top under the dropdown. Rather than using GENERAL, which will send it out to whatever status you pick, you must pick the "Product/Service" dropdown, and then you can define your selection.

 

If you want to pick based on domain name, then you have to select the EMAIL TYPE being "DOMAIN" then set your client status (if desired) and at the bottom of the list choose the "DOMAIN STATUS".

 

Really this mass mail needs to be broken into 3 forms. One for mass mail everyone, another for mass mail products and another for mass mail domains.

 

A QUICK AND DIRTY FIX would be to make it so that GENERAL is not selected by default and there's a "CHOOSE TYPE" notice instead, forcing users to pick the type.

[Adam]

A QUICK AND DIRTY FIX would be to make it so that GENERAL is not selected by default and there's a "CHOOSE TYPE" notice instead, forcing users to pick the type.

 

Howdy,

 

Actually if you know PHP and MySQL commands, this can be done via your very own PHP script which provides you more control than WHMCS would. You are also not limited to what sort of variables may be inputed into emails.

 

IE, you can mass mail everyone that is affect and also provide them the domain that will be affected (useful when they have more than one account).

 

 

Thanks,

Adam

[nolageek]

A QUICK AND DIRTY FIX would be to make it so that GENERAL is not selected by default and there's a "CHOOSE TYPE" notice instead, forcing users to pick the type.

 

 

That would be the easiest and most logical quick fix. Matt?

[handsonwebhosting]

Actually if you know PHP and MySQL commands, this can be done via your very own PHP script which provides you more control than WHMCS would. You are also not limited to what sort of variables may be inputed into emails.

 

True. We have a lot of extra things that we run here and then interface with the billing database to pull the information necessary. Everything from announcements to duplicate billing tracking and interfacing with enom and directi for expiring domains and also with SSL Certs.

 

The possibilities are endless when it comes to programming, but with the code in WHMCS locked up it's hard to do that kind of integration or quick fixes.

 

For now, we run a separate admin console along side WHMCS for tracking servers and issues. It's a custom deal for our specific needs which is why we haven't released anything to others. I'm not sure others would warrant the information that we collect.

[Adam]

For now, we run a separate admin console along side WHMCS for tracking servers and issues. It's a custom deal for our specific needs which is why we haven't released anything to others. I'm not sure others would warrant the information that we collect.

 

Conor,

 

Same deal here. We have a backend system via our office server where we connect to it which talks with our help desk, whmcs, monitoring, etc.

 

Like the only time WHMCS sends out emails are for new orders and billing, anything else we send out is all done by another script or program we have created.

 

 

Thanks,

Adam