nolageek

We'd like to prevent payment for new orders until approved (for packages that are set to 'pending' first.) From what I've seen even if it's set to 'pending' - paymen is still processed(??) Idealy we'd like to see a setting that if the customer has no existing products or domains with us then payment is NOT processed until we can confirm it's not fraud. Seems like something that's obvious but I can't see a way to set this up.

Was going to get this but looks like support is lacking. Ah well. Is there another solution for CSF that doesn't require seperate setups for every server?

We purchased this script last month and it has been a huge help. The developer has been awesome; even added functionality to help us import a ton of domains from eNom into existing WHMCS accounts. If you use eNom then this is a great addon.

We don't have many like this - 3 I think.

Thanks Sitepearl. I think we're on the correct path. I created a server group with just their server in it (so it'd always be default) I created a new package and assigned just that server group to it. So, now when you select the package accounts are created on the correct server, but is there a way to limit clients to certain packages? Otherwise anyone will be able to select that package and create accounts on their server. Maybe make the package hidden but modify the new services form and say: if userID=123 show package else show other package?

I'll try to get a screenshot in a few. The only thing I'm trying to figure out now is how to make it re-hide if you click on it while it's open.

We do not give all of them WHM access - some just want to be on their own servers but don't want to administer it themselves. We have standard resellers as well. I could create a new package and set it not to auto-create (so that we can create them manually on the correct server) but can you limit access to packages to certain clients?

That is exactly what we do not want to happen. We have a few clients (resellers) with dedicated servers that add accounts via WHMCS - we do not want them adding accounts to our shared servers. There's no way to assign servers to client groups or something? Do people normally let resellers create accounts on servers willy-nilly? We have 20+ servers and some of our resellers do not want to be mixed with other accounts.

I know I'm missing something but how would I limit a client to creating accounts to a specific server? For example we have a client with a dedicated server so when they create new accounts via WHMCS we want to make sure they're only on his server.

Ok, here is what I have so far. It's a little bit of a hack but it works albeit not perfect. Find this: selectedTab = "tab0"; $("#tab0").addClass("tabselected"); $("#tab0box").css("display",""); Change to this: selectedTab = "tabXX"; $("#tabXX").addClass("tabselected"); $("#tabXXbox").css("display","none"); Basically you're creating a new dummy tab and setting it to be selected and the box to default to being hidden.

Been playing with this but I just end up breaking it all together. Maybe someone else with better javascript skills can take a look.

This is almost a requirement for us to avoid fraud - anyone know if this is possible? Is there an addon?

I'm trying to get it so that the top tabs are closed by default in viewticket.tpl since it takes up a lot of screen real estate when first opening the ticket. Once you click Reply/Options/etc.. it would then open. (kind of like Kayako does it.) I've tried a few things but nothing is working. If not this, I'd like it so that "Options" was the default that was open instead of "Reply". I tried a few things but the javascript is making my brain hurt. Any suggestions?

Does this work on v5?

Ah. That worked but it doesn't look like the server name is available. That would really be useful to know where to go when a customer sends a ticket in (instead of having to click on the package name)

I'd like to know how people do this as well. I wish you could assign reply-to address to support departments. Anyone have a hack/work around for this.

I'm trying to edit our viewticket template file and one thing I'd like to add to the "related services" list is the server name for each of the listed hosting accounts. Is there a list of available template variables? I couldn't fine one in the docs. I tried {$relatedservice.server and that didn't work.

I created a new ticket status "Escalated" but it's not showing up in the "filter by" list nor in the Support > Support Tickets tab.

We've been doing domain registrations/renewals manually and would like to start using WHMCS but have 1000 domains at enom to import into existing WHMCS accounts. Could match to domain names in hosting/services. Any suggestions?

Is it really unavailable at this time? We'd like to get this module.

Does this still work on 5.x?

Has this been confirmed to work on v5?

If we disable the HTML editor in this way will it behave the same way that disableing it via the button does? Will it also strip out line breaks? I hate rich text/HTML mail but we also need to have line breaks.

What are the main benefits to kayako over WHMCS's internal support system? (Basic Kayako) We're thinking about getting rid of kayako and just using WHMCS since it's an added cost and we don't use a lot of Kayako's features. So, what are the major things (and annoying minor things) that Kayako offers that WHMCS's support system lacks?

Can you uncanceled an invoice once it's been canceled?