Ben-iNetFx Posted April 8, 2008 Share Posted April 8, 2008 After speaking with Enom, they've said that the issues is at the WHMCS end. Basically, when WHMCS registers a name through ENOM, the invoice email (from enom) isn't sent so I don't have a record of the sale. If an extra service is bought at the same time (for example ID Protect) - this Enom invoice DOES come, but not the domain one. Registering a domain manually through Enom produces the correct email. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted April 8, 2008 Share Posted April 8, 2008 We receive an email for each domain we register through Enom. Whether manually or through WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted April 8, 2008 Author Share Posted April 8, 2008 Is the email from Enom? I get the one from WHMCS, but not the one from Enom... 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted April 8, 2008 Share Posted April 8, 2008 Yes, I can confirm that but I don't think that is at WHMCS end. As I understand you are receiving invoice for domain renewal and ID Protect because of the way Enom API handle those services - through cart and checkout while domain registration is handled differently at their API and I think that is the reason you are not receiving those emails. So that is the Enom issue I think... That's just my opinon, maybe Matt can explain this better. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted April 8, 2008 Share Posted April 8, 2008 Yes the email is from enom letting just as when we purchase at the Enom site. 0 Quote Link to comment Share on other sites More sharing options...
generic Posted April 9, 2008 Share Posted April 9, 2008 I receive mine every time a domain is purchased, (and renewed) although my account is a reseller account thru modernbill. - mine indicates the amount spent and the domain name. 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted April 9, 2008 Author Share Posted April 9, 2008 Weird - so from what I understand, Dexus you are in the same situation as me, but PPH and generic are receiving the email fine? This is most odd - nothing has been changed since I switched from Modernbill (which did send the confirmation mails) and Enom say there is nothing wrong at their end .... 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 9, 2008 Share Posted April 9, 2008 We only get an email from Enom when registering directly. We don't get the email for domains registered through WHMCS 0 Quote Link to comment Share on other sites More sharing options...
Willx Posted April 9, 2008 Share Posted April 9, 2008 Try this, in enom go to the settings... There is a thing to check it allows either enom to send invoices or you.. It's in the settings for resellers.. Try that it should be what is wrong 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted April 9, 2008 Author Share Posted April 9, 2008 Try this, in enom go to the settings... There is a thing to check it allows either enom to send invoices or you.. It's in the settings for resellers.. Try that it should be what is wrong Yup they're already enabled. Like I said, it worked fine with Modernbill and nothing has been changed since. ENom say everything is right their end and it's a WHMCS problem ... 0 Quote Link to comment Share on other sites More sharing options...
Willx Posted April 9, 2008 Share Posted April 9, 2008 Respectfully... What enom is stating, is what every domain registerar loves to state when there is an issue and there is a third party, half the time they can't figure out what is wrong on there end so they blame the other person when its really not the third party but there self at fault... 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted April 9, 2008 Share Posted April 9, 2008 Yes, that is a copout on their end unless they actually look over the API call log. I don't understand how the API would call for the email or not as the registration should be the trigger, not an API call? I am sure Matt could shed a little light. 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted April 10, 2008 Share Posted April 10, 2008 I have opened a ticket and Matt said he will add it. About your question PPH, yes, the api have a command that make the email is sent or not, the registration only do not trigger the email notification. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted April 10, 2008 Share Posted April 10, 2008 Thanks for the additional info. I wonder why some of us receive the admin email? 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted April 11, 2008 Share Posted April 11, 2008 We also receive the admin emails, in our case this is happening only when the domain is registered with ID protection, in this case enom is sending only the ID protection email and not the domain registration one. If the domain is registered without ID protection the admin email is received ok. 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted April 11, 2008 Author Share Posted April 11, 2008 Just to clear possible confusion - I receive the Admin email (the one from WHMCS that says registration successful) - it's the invoice from Enom which isn't being received. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 11, 2008 Share Posted April 11, 2008 Just to clear possible confusion - I receive the Admin email (the one from WHMCS that says registration successful) - it's the invoice from Enom which isn't being received. Same here. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted April 14, 2008 Share Posted April 14, 2008 Certainly when I've bothered to take notice of them, the enom "notifications" have arrived just fine, we just have them auto-filtered in outook, so they're only serached when looking for something. 0 Quote Link to comment Share on other sites More sharing options...
arteryplanet Posted April 15, 2008 Share Posted April 15, 2008 I guess this has been corrected in 3.6.1, check the dev list. 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted May 8, 2008 Author Share Posted May 8, 2008 Just had a renewal today and the enom mail wasn't sent Can anyone else confirm this with 3.6.1? 0 Quote Link to comment Share on other sites More sharing options...
Giannis Posted May 9, 2008 Share Posted May 9, 2008 I have all setting checked but no mails to 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted May 12, 2008 Author Share Posted May 12, 2008 Ah, it IS working now for new domains - but seems not for renewals .. can anyone else confirm this? 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted May 19, 2008 Share Posted May 19, 2008 Try contacting your reseller, not enom. 0 Quote Link to comment Share on other sites More sharing options...
Ben-iNetFx Posted May 19, 2008 Author Share Posted May 19, 2008 I'm an ETP. Anyway, reported to Matt who's contacting them on our behalf to see if the renewal code needs updating too 0 Quote Link to comment Share on other sites More sharing options...
Giannis Posted May 23, 2008 Share Posted May 23, 2008 I think i solved this. After loging once at moderndns site i do get mails for any registration or renewal, strange though but i get mails now... G. 0 Quote Link to comment Share on other sites More sharing options...
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