Serenade Posted February 26, 2008 Share Posted February 26, 2008 I don't know why, but whenever I send an email with thunderbird using my ***@mydomain.com, to a mail client using yahoo mail or something, my messages always get marked as spam! Is there a way for it not to be marked as spam? 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted February 27, 2008 Share Posted February 27, 2008 The issue is with your server, not whmcs. EDIT: sry, just realized the post was in the lounge. There are a lot of things you can do to your server to improve its ability to get to the customer without hitting the junk mail folder, but at least in my experience, you have to bribe hotmail (its $1500 last i checked) before you dont hit their junk mail folder. 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted February 27, 2008 Author Share Posted February 27, 2008 $1500.................................. There's got to be other ways. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 27, 2008 WHMCS Developer Share Posted February 27, 2008 SPF Records, Domain Keys & rDNS 0 Quote Link to comment Share on other sites More sharing options...
railto Posted February 27, 2008 Share Posted February 27, 2008 SPF Records, Domain Keys & rDNS yeah, dont be paying any money to the likes of microsoft for that, set your server correctly and all will be fine 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted February 29, 2008 Share Posted February 29, 2008 Hey, I also recommend that you use the SMTP setting to send mail rather than sendmail (php). Thanks, Adam 0 Quote Link to comment Share on other sites More sharing options...
brianoz Posted February 29, 2008 Share Posted February 29, 2008 EDIT: sry, just realized the post was in the lounge. There are a lot of things you can do to your server to improve its ability to get to the customer without hitting the junk mail folder, but at least in my experience, you have to bribe hotmail (its $1500 last i checked) before you dont hit their junk mail folder.Nope, that's old information; these days it's enough to do the following: add SPF, reverse DNS, use SMTP rather than PHP mail(). get a hotmail user to add your billing address to their address list as a good sender that may help (Easy to do - use your own hotmail account if needed). Communicate with them as a webhost using the form in their postmaster area - they will act on it, even though the questions in the form are aimed mostly at email marketers rather than web hosts. I was able to resolve a problem I had by following these steps. When our server IP range changed recently I needed to do some of the steps again. 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 29, 2008 Share Posted February 29, 2008 Heck, I find our html emails going into the spam folders, even on domains that we host And we already have SPF, rDNS, SMTP etc. 0 Quote Link to comment Share on other sites More sharing options...
tweaked Posted February 29, 2008 Share Posted February 29, 2008 If scripts must use PHP to send email then it does help to make sure the user 'nobody' is not sending the email. With Cpanel there is a simple switch to do so but you must also be running either phpsuexec or SuPHP in order for the scripts to actually work sending email using the sites user name. It does take some understanding but has helped our situation with some huge member sites. We are also having trouble with Microsoft sites such as MSN and Hotmail. We have SPF and so on but still have problems. I will try the suggestions here, thanks guys! 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted February 29, 2008 Share Posted February 29, 2008 Hey, If you are having trouble with emails and MSN/Hotmail, go to this site. http://www.microsoft.com/senderid/wizard Thanks, Adam 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted March 2, 2008 Author Share Posted March 2, 2008 That whole wizard is beyond my knowledge. I sent my host an email, and they gave me the following DNS Zone, so I could make the changes and they could update it. Could someone help me out? "evadehost.com.db" 27L, 720C ; cPanel 11.15.0-BETA_18031 ; Zone file for evadehost.com $TTL 14400 @ 86400 IN SOA ns1.sphosting.net. admin.sphosting.com. ( 2008021700 ; serial, todays date+todays 86400 ; refresh, seconds 7200 ; retry, seconds 3600000 ; expire, seconds 86400 ) ; minimum, seconds evadehost.com. IN NS ns1.sphosting.net. evadehost.com. IN NS ns2.sphosting.net. evadehost.com. IN A 66.197.146.101 localhost.evadehost.com. IN A 127.0.0.1 evadehost.com. IN MX 0 evadehost.com. mail IN CNAME evadehost.com. www IN CNAME evadehost.com. ftp IN A 66.197.146.101 site-help 14400 IN A 66.197.146.101 http://www.site-help 14400 IN A 66.197.146.101 mmf2 14400 IN A 66.197.146.101 http://www.mmf2 14400 IN A 66.197.146.101 - Thanks in advance 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 4, 2008 Share Posted March 4, 2008 Hello, You need to add SPF records to your DNS zone. You should also enable DomainKeys with your mail program. Your host will be the one to ask/help you with this matter. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted March 4, 2008 Share Posted March 4, 2008 Hello, You need to add SPF records to your DNS zone. You should also enable DomainKeys with your mail program. Your host will be the one to ask/help you with this matter. From, Adam In fact, I say the host, if they are the ones that set it up should have had the SPF records set up from the get go.. I'd be yelling and now I'd be looking to see if there IP's for the mail server are black listed as well... 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted March 4, 2008 Author Share Posted March 4, 2008 They charge a 20$ fee to help with this. 0 Quote Link to comment Share on other sites More sharing options...
MACscr Posted March 4, 2008 Share Posted March 4, 2008 They charge a 20$ fee to help with this. who is "they" and $20 for what? You might want to be a bit clearer with your response. 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted March 4, 2008 Share Posted March 4, 2008 I'm guessing he meant his host will charge him $20 to help with the SPF record. 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted March 4, 2008 Author Share Posted March 4, 2008 Yeah, Daniel's got it. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 4, 2008 Share Posted March 4, 2008 Yeah, Daniel's got it. Hey, If a host charges you $20 for support, than you really should get a new one. Assuming this is a shared/reseller account all of them (expect yours) offer support for free. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted March 5, 2008 Author Share Posted March 5, 2008 I'll send them to this topic. 0 Quote Link to comment Share on other sites More sharing options...
brianoz Posted March 5, 2008 Share Posted March 5, 2008 Actually, $20 for that sort of specialized support from your host - above and beyond what is normally needed - is quite reasonable, I'd just pay it and hold them to providing the service. 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted March 5, 2008 Share Posted March 5, 2008 Actually, $20 for that sort of specialized support from your host - above and beyond what is normally needed - is quite reasonable, I'd just pay it and hold them to providing the service. What, this is always needed... this is just normal support, and if fact they do not have the DNS system setup right if it don't add the record when you add the first email address into the system... All the control panels will do this and it's easy to do.. 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted March 5, 2008 Share Posted March 5, 2008 You can always use an external DNS service and point it to your IP. 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted March 5, 2008 Author Share Posted March 5, 2008 Yeah, I don't even know what that means though. 0 Quote Link to comment Share on other sites More sharing options...
Gears Posted March 5, 2008 Share Posted March 5, 2008 http://openspf.org 0 Quote Link to comment Share on other sites More sharing options...
Serenade Posted March 5, 2008 Author Share Posted March 5, 2008 Yeah, I tried the wizard but I'm an idiot. So I'd still need some help setting it up. 0 Quote Link to comment Share on other sites More sharing options...
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