ukdeveloper Posted February 26, 2008 Share Posted February 26, 2008 Hi, apologies if this has been asked before but here is my dilema: I have my billing section (where whmcs is installed) on a seperate cPanel account (using SSL) to my main hosting section: main hosting section: http://mydomain.com billing section (whmcs): https://billing.mydomain.com Now I need my clients to email techsupport@mydomain.com and for piping to work. But the only way I can see to get this working would be to email techsupport@billing.mydomain.com which seems a little arsey!! Is there another way around this so I can set up piping on techsupport@mydomain.com Also, dont ask me why I set up two seperate accounts and not just a sub domain... I didn't it was my VPS provider for some reason. LOL I never DID understand it. Carl. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 26, 2008 WHMCS Developer Share Posted February 26, 2008 You will need to setup a forwarder on your mydomain.com account to forward the email to your billing.mydomain.com account or, setup a subdomain the other way. OR use POP instead of PIPE 0 Quote Link to comment Share on other sites More sharing options...
ukdeveloper Posted February 26, 2008 Author Share Posted February 26, 2008 Ok, so i guess I should get the piping set up and working on the billing.mydomain.com side first. But I am getting errors: In cpanel there is an option for piping to a program... is this what I should use? I have copied the pipe URL from support departments in WHMCS which looked like this: | php -q /home/billing/public_html/clientarea/pipe/pipe.php and pasted it into cPanel. I got the message that "hashbrowns" or something needed sorting out so clicked on the button for cPanel to sort this out for me. But I am not getting support tickets delivered. Any advice? Carl 0 Quote Link to comment Share on other sites More sharing options...
ukdeveloper Posted February 26, 2008 Author Share Posted February 26, 2008 Ok i think im getting somewhere: If i send an email to techsupport@billing.mydomain.com then a new ticket is generated and all is well....... I have set up a forwarder from techsupport@mydomain.com to fwd to techsupport@billing.mydomain.com and have tried sending mail to techsupport@mydomain.com and ........... NOTHING. Any ideas? Carl 0 Quote Link to comment Share on other sites More sharing options...
ukdeveloper Posted February 26, 2008 Author Share Posted February 26, 2008 in the ticket log i get the following error: 26/02/2008 13:31 techsupport@******.com test 7 From: Carl Young «mail@********.co.uk» Department Not Found 0 Quote Link to comment Share on other sites More sharing options...
ukdeveloper Posted February 26, 2008 Author Share Posted February 26, 2008 Managed to sort it! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 26, 2008 WHMCS Developer Share Posted February 26, 2008 Excellent What did you do in case other users have the same issue? 0 Quote Link to comment Share on other sites More sharing options...
ukdeveloper Posted February 26, 2008 Author Share Posted February 26, 2008 Excellent What did you do in case other users have the same issue? Well, in WHMCS/Support Departments I had the email addresses for the departments set to techsupport@billing.mydomain.com and it wouldn't work So I set them back to techsuport@mydomain.com and it works fine now. So to recap: I forwarded all mail from techsupport@mydomain.com to techsupport@billing.mydomain.com and in WHMCS make sure the support department email address is the ORIGINAL address not the forwarded address. This seems a little backwards, but it worked for me. 0 Quote Link to comment Share on other sites More sharing options...
ihostct Posted April 17, 2008 Share Posted April 17, 2008 Well, in WHMCS/Support Departments I had the email addresses for the departments set to techsupport@billing.mydomain.com and it wouldn't work So I set them back to techsuport@mydomain.com and it works fine now. So to recap: I forwarded all mail from techsupport@mydomain.com to techsupport@billing.mydomain.com and in WHMCS make sure the support department email address is the ORIGINAL address not the forwarded address. This seems a little backwards, but it worked for me. I know this thread is aging but I have a question. I have my WHMCS set up on a separate server/network. When I set up my forwarding TO my WHMCS box, do I need to set up a separate email for each incoming forward from the other system, for example: billing@domain.com -to- billing@whmcsbox.com support@domain.com -to- support@whmcsbox.com OR can they all forward to the same address on the WHMCS box? Example: billing@domain.com -to- someaddy@whmcsbox.com support@domain.com -to- someaddy@whmcsbox.com I don't care if I have to set the piping up once or multiple times, just would like to know the most efficient and preferred method. Thank you! 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted April 18, 2008 Share Posted April 18, 2008 It should work if they're all forwarded to the same one - WHMCS just looks at the To: header to determine where they should end up. 0 Quote Link to comment Share on other sites More sharing options...
ihostct Posted April 18, 2008 Share Posted April 18, 2008 Thank you Nick! 0 Quote Link to comment Share on other sites More sharing options...
meeven Posted April 4, 2009 Share Posted April 4, 2009 You will need to setup a forwarder on your mydomain.com account to forward the email to your billing.mydomain.com account or, setup a subdomain the other way.OR use POP instead of PIPE Sorry to bump up an old thread, but I am curious to know what the 'other way' of setting up a sub-domain is. In cPanel, it's set up as http://sub.domain.com/ but is also accessible at http://www.domain.com/sub (that is, a sub-domain is created as a sub-directory within public_html, the main account's web root. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted April 4, 2009 WHMCS Developer Share Posted April 4, 2009 Sorry to bump up an old thread, but I am curious to know what the 'other way' of setting up a sub-domain is. In cPanel, it's set up as http://sub.domain.com/ but is also accessible at http://www.domain.com/sub (that is, a sub-domain is created as a sub-directory within public_html, the main account's web root. Hi, That is the other way. This account was setup with a subdomain as the main domain on a seperate cPanel account to the main domain. So www.domain.com/sub would not have worked 0 Quote Link to comment Share on other sites More sharing options...
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