Customer Account Number Module

[Lee Sydney]

Hello Everyone, 

I have created a Customer Account Number Modfule for WHMCS

WHMCS V9.0.8
PHP V8.3
Cost (FREE)

If anyone would like this module for there WHMCS please message me will be more then happy to provide the module files to upload and enable,

 

Once you enable the Addon Module If you all ready have customers in your System you can click the run automated account number action and it will auto assign account numbers to each customer.

 

 

 

[Remitur]

I guess I'm missing something about this...

What's the sense? Every customer already has an unique numeric ID assigned by WHMCS ...

[Lee Sydney]

Hello,

Well i some people prefer a Customer account number,

 

So we just created it if people wanted that.

 

Regards

Lee

[Remitur]

17 hours ago, Lee Sydney said:

Well i some people prefer a Customer account number,

So we just created it if people wanted that.

I understand, but anywhere in WHMCS you can already recover the numeric ID assigned by WHMCS to a customer...

Something like this in almost any hook:
 

$userId = $vars['user']->id;

and in Smarty:

{$user->id}

This ID is the very same one used to identify a certain customer's services, invoices, transactions...
I believe that adding another numeric ID, different from the one already assigned by WHMCS, is not only unnecessary but could also lead to confusion and errors.

[wtools]

I totally agree with @Remitur
 

In the screenshot you shared #27 at the top is the user id, and seems like you generated an account number which is 8 digit.

Your customers requited some 8 digit numbers as the user id?

[bear]

Though I agree it may cause confusion, I get that there's a kind of need, IF they use it. 
Anyone reaching out that's a current client generally does so via ticket, and that already shows who they are. Asking for a user ID from them seems redundant and something they will likely not know off hand, causing extra steps. Something like a PIN is useful, if you get support calls, but generally a long ID not so much, IMHO.

I personally don't have a use for it. 

[Lee Sydney]

Hello,

 

I tend to agree and disagree with some of the comments here,

 

not everyone requires a Customer Account Number system i guess it depends on what you do as a company, We use WHMCS for a Web Design Software company so having a Account Number for each client is perfect for us it may not be for everyone, However we just wanted to share it as some people may have a use for it.

Even through WHMCS Does have the Client ID, 

But on Bears Note Regarding Support Ticket ( HelpDesk ) Yes i would agree with you there however if you are not using the built in WHMCS Support system and your using your own custom HelpDesk with your own Module then its not the same, as it would not work 100% the same as WHMCS System, We use SupportPal However we do not use the SupportPal WHMCS module as we find it very Limited, We built our own Custom Customer Front end User interface using the API so we can have a customer front end on all our websites and there linked with each brand and customer account number. 

 

That being said we run 5 companies out of WHMCS using MultiBrand, so we have our setup done our way that is best suited for us, not everyone is the same

 

SupportPIN is a good Option i agree with you Bear, We did try out the Module gardens SupportPIN However i had some issues with it, that i did not like So what we ended up doing was Brought SMS Center created a SMS Gateway module for that using our own gateway as we are Australian based the module did not support our gateway at the start we had to make our own, 

 

Then we created a SMS Verify Module So when a customer rings your office you send a random 1 time SMS to there phone and they read back the code to you on the phone,  I guess in a way same as SupportPIN but once again this suites us.