Gears Posted February 18, 2008 Share Posted February 18, 2008 Hello, A client has just signed up and here is what happened: 1) Payment received 2) Account is created on server automatically 3) Pending Orders is at 1 now 4) I have to manually accept the order (even though the account has been created already) 5) Pending Services is at 1 now 6) I have to manually set the service to active (even though the account has been created already) 7) Email log shows the welcome email was never sent out, so I have to manually send it Under Configuration > Products/Services i have the following radio option chosen: Automatically create the account as soon as the first payment is received So my question is: why is the order still pending if payment has already been received and the account has been created oh the cpanel server? Thanks for recommendations and suggestions 0 Quote Link to comment Share on other sites More sharing options...
mm1250 Posted February 19, 2008 Share Posted February 19, 2008 Well, The order should be pending status until you accept but the service status should be Active. 0 Quote Link to comment Share on other sites More sharing options...
Rich Posted February 19, 2008 Share Posted February 19, 2008 Well, The order should be pending status until you accept but the service status should be Active. No, it should be automated. 0 Quote Link to comment Share on other sites More sharing options...
mm1250 Posted February 19, 2008 Share Posted February 19, 2008 Correct, But the actual "ORDER" will still say pending. But the hosting service & domains should be setup and welcome emails sent. But you would still have to approve the order, just to take it off "Pending" status. 0 Quote Link to comment Share on other sites More sharing options...
JasonO Posted February 19, 2008 Share Posted February 19, 2008 Doesn't the cron automate all of this? I thought that was one of the tasks it did. 0 Quote Link to comment Share on other sites More sharing options...
mm1250 Posted February 19, 2008 Share Posted February 19, 2008 For autosetups, there is no need for the cron. When an order is paid it shoots out a call to setup the service. But as for the order, it will be under "Pending" status than you get to review them and just set itself as active. But infact the order is already completed and the services are already setup, its more of a review. Maybe someone else can explain it better. 0 Quote Link to comment Share on other sites More sharing options...
bargainhost Posted March 3, 2008 Share Posted March 3, 2008 Does the 'new account information' get sent out automatically by email to customer? I can only send this out manually, with all these tasks to create an account you can forget to send out emails to customers. Its not truly automated, in MB I just clear a customers invoice and let the system do the rest. Will WHMCS auto-suspend an account and send out the suspension notification? what about auto-termination will system send an email to say account has been terminated? I really want to make the move from MB to WHMCS but I feel there is some restrictions in the automated department for now. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 3, 2008 WHMCS CEO Share Posted March 3, 2008 Yes, it is truly automated and will be sent automatically when the account setup completes successfully. Likewise, when it auto suspends for non payment it will send send a notification. Matt 0 Quote Link to comment Share on other sites More sharing options...
bargainhost Posted March 4, 2008 Share Posted March 4, 2008 Yes, it is truly automated and will be sent automatically when the account setup completes successfully. Likewise, when it auto suspends for non payment it will send send a notification. Matt Thats what Im looking for Matt, and what about terminating the account if its not automated will I be notified that an account needs terminated after xx days? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted March 4, 2008 Share Posted March 4, 2008 Account termination is fully automated as well. Just install the demo and see. 0 Quote Link to comment Share on other sites More sharing options...
PrimaryTarget Posted November 16, 2008 Share Posted November 16, 2008 Matt, If I understand this correctly are you saying then that the Active to Pending status should be automatic?? If I wait and a cron job runs will it automatically put that service purchased from Pending to Active or do I have to manually accept each and every order? I know everything is setup when the order is paid but trying to avoid having to changed the status from pending to active on every order. Thanks 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted November 16, 2008 Share Posted November 16, 2008 you have to manually "accept" an order for it to show as active, or add a cron job to change the status yourself the order not being "activated" does not stop the automation in terms of account creations etc, if you set the config up correctly, simply acts as another level of checking so you know whats going on with your system 0 Quote Link to comment Share on other sites More sharing options...
PrimaryTarget Posted November 16, 2008 Share Posted November 16, 2008 So I can setup a cron job to turn all pendings into active that have status of complete in the payment section?? 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 16, 2008 Share Posted November 16, 2008 (edited) @Matt: Your thoughts - maybe a new order should display as "New Order" instead of "Pending". It may take a lot of the confusion out of the order process for some. Edited November 16, 2008 by sparky 0 Quote Link to comment Share on other sites More sharing options...
PrimaryTarget Posted November 16, 2008 Share Posted November 16, 2008 I don't think anyone is confused about Pending and New Order. Everyone knows that if its in the pending that it was an order that came in.. 0 Quote Link to comment Share on other sites More sharing options...
Idealws Posted November 30, 2008 Share Posted November 30, 2008 I hate to bring back a possible dead horse here, but this is a problem if you are allowing customers to download a product upon purchase of a product. I have it setup where once you purchase you can download a particular product. However this is not the case. The way it works now is: Customers buys product License created Customer views product Customer clicks license downloadable file is shown Customer clicks download and gets a error saying they must purchase a associated product before they can download. Now once I accept the order they can download the product. The product should be downloadable right after paid if it is setup that way which it is in my system. But they cannot until I manually accept the order. Unless someone can tell me something I am missing. Regards, Ray 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 30, 2008 Share Posted November 30, 2008 A couple of things first Is the product a Free product or a definate $ value other than $0.00? In edit product => server modules is the auto settings on "Automatically create the account as soon as the first payment is received"? 0 Quote Link to comment Share on other sites More sharing options...
Idealws Posted November 30, 2008 Share Posted November 30, 2008 The product is a free product well trial. I have tested it as both free customer will not be charged and as a one time fee of $0.00 and neither setting allows for download until I accept the order manually. Yes I have 'Automatically create the account as soon as the first payment is received' selected in the module. You can test it by going here: http://www.idealws.com/billing/cart.php?a=add&pid=27 and ordering the trial and trying to download. Thanks in advance for teh help. Regards, Ray 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 30, 2008 Share Posted November 30, 2008 (edited) Ok 2 things if the product is free 1. make sure that the one time and all the prices say 0.00 2. In server modules change setting to "Automatically create the account as soon as an order is placed" I have done a little mod to allow a direct download from the products page (as long as its not using the licensing) which saves having lots of fake customers that puts anything in to signup just to get the download. Edited November 30, 2008 by sparky 0 Quote Link to comment Share on other sites More sharing options...
Idealws Posted November 30, 2008 Share Posted November 30, 2008 Ok setting it to create the account right away without payment worked thanks. However is this going to be the issue when someone pays for the product as well? I havent tested but I am guessing it will be a issue. Thanks for the help. Regards, Ray 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted November 30, 2008 Share Posted November 30, 2008 No it won't be an issue... for the paid one use the "Automatically create the account as soon as the first payment is received" Not sure whether its really a bug but if the product is free the "payment recieved" option shouldn't be available to select. If you have a price in the one time or monthly other than 0.00 (both the same field in the DB anyway) then you will have the same problem with the download. PS. Thanks for your 15 day trial mod. It works well. 0 Quote Link to comment Share on other sites More sharing options...
Idealws Posted November 30, 2008 Share Posted November 30, 2008 Thanks for the help. Glad the trial mod works for you. Regards, Ray 0 Quote Link to comment Share on other sites More sharing options...
Idealws Posted December 1, 2008 Share Posted December 1, 2008 Ok just when I thought it was fixed I find out it is not. I had someone else test it and it still does not allow for download if there is no fee. I will open a support ticket for it and have Matt take a look. Regards, Ray 0 Quote Link to comment Share on other sites More sharing options...
avekhost.com Posted December 10, 2008 Share Posted December 10, 2008 I think I may be able to better describe the issue this person is experiencing as I am experiencing something similiar. 1) New client signs up. 2) Welcome Email sent pertaining to the WHMCS account created while ordering hosting account. 3) Account Created on Server 4) Account Shows In Pending On Top Under "Pending Orders" 5) You log in and accept order 6) Account now shows/still shows under "Pending Services" 7) You now go into there and select the drop down list to place in Active mode. You then (at least for me) Need to manually send the welcome email for Cpanel by selecting it from the drop down list on this screen. Otherwise client is not receiving. In past verisions (using 3.7 now) it was accept the order and nothing else to do. The automated system sent welcome email for user/pass not only on WHMCS sign up but also the hosting account user name/pass, FTP Info, DNS info, etc. Hope this makes sense and looking for any suggestions you may have. 0 Quote Link to comment Share on other sites More sharing options...
Smiles101 Posted April 26, 2009 Share Posted April 26, 2009 I hate to kick a dead horse here... BUT... This is STILL a Problem. So I'm hoping to revive this thread. I find it interesting that even months later no one has addressed this issue. I'm having the same problem in Version 3.8.1. I understand that the accounts are setup and accessible even w/o us having to change the "Pending" status as long as we have it setup to "Automatically create the account as soon as an order is placed". Although, if this was truly automated we wouldn't have to Activate accounts and change the pending status. But I understand the reasoning behind having that extra check in there too. What I don't understand is why isn't the most important account information email being sent automatically? The "Hosting Account Welcome Email" which has all the DNS info and IP address(es), ftp info, temp login info, etc. is NOT being sent automatically. We are having to Manually send those. So the hosting accounts still aren't really usable for our clients until we Manually send them the "Hosting Account Welcome Email". Surely there is a way to automate the sending of this email. I mean aside from copy/pasting it into one of the other templates that are getting sent. Any help on this would be greatly appreciated. Matt 0 Quote Link to comment Share on other sites More sharing options...
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