easyhosting Posted 15 hours ago Share Posted 15 hours ago When anyone tries to access my WHMCS area all they get is 'This file cannot be accessed directly' i have checked and double checked and all files/folders are still in place and no IP blocks in place. I got my WHMCS licence from my webhost as part of my hosting plan and this always worked. then when i check my domain at https://www.whmcs.com/members/verifydomain.php/verifydomain.php i just get ,This domain is not authorized to be using WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
wtools Posted 8 hours ago Share Posted 8 hours ago Hi, I guess if you contact the license provider, they should be able to rectify the issue. You are trying from a new WHMCS installation or it was working earlier? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted 5 hours ago Author Share Posted 5 hours ago It worked earlier and all my host said is 'You could ask WHMCS support to verify if they have your domain blacklisted, and if so to get the blacklist removed. Only they can do that so you would have to ask them. Other than that maybe some WHMCS core files are missing but your WHMCS installation seemed complete to me. Do let us know if you have any further questions or concerns.' 0 Quote Link to comment Share on other sites More sharing options...
bear Posted 3 hours ago Share Posted 3 hours ago 12 hours ago, easyhosting said: When anyone tries to access my WHMCS area all they get is 'This file cannot be accessed directly' That's normally caused by a supporting file being directly accessed, and doesn't look like a block to me. If you're using a 3rd party theme, try with a standard one. I've never seen what a "you didn't pay" block from WHMCS looks like, but would have assumed it would fail with something more meaningful than that, and IIRC, it only blocks admin access, not client facing pages. 0 Quote Link to comment Share on other sites More sharing options...
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