TSK_Panda Posted May 13 Share Posted May 13 Hi there, I was wondering if anyone knows how to extend the older than 2 days rule for the WHMCS client status update. We have some customers who created an account, bought a service, but didn't process the payment right away (e.g. bank transfer) and when they finally sent us the payment receipt, the account was marked as inactive. So we thought it would be great if the rule could be extended to at least 7 days. I'm looking forward to hearing your thoughts! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 4 WHMCS Support Manager Share Posted June 4 Hi @TSK_Panda, The difference between Active and Inactive clients is one of labelling; being Inactive doesn't block any functionality. Can you elaborate a little further on your end goal? What is the Client's Inactive status preventing you from doing? 0 Quote Link to comment Share on other sites More sharing options...
TSK_Panda Posted June 5 Author Share Posted June 5 Hi @WHMCS John, Nothing fancy—we just want to lighten our staff's load whenever possible and the client's inactive status didn't prevent us from doing anything in particular. Bank transfers are the preferred payment method for many of our customers, which means we have to record each transaction individually and it would be helpful if we didn't have to disable the "Hide Inactive Clients" filter when searching for accounts. Since our customers usually notify us about their payments within seven days, we were wondering if it would be possible to make this change. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted June 13 Share Posted June 13 (edited) Use the Automation Settings in WHMCS admin to change the automated client status update settings. It sounds like you will need to ensure changes are applied after 7+ days if I understand you correctly. Edited June 13 by RadWebHosting Sp 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 13 WHMCS Support Manager Share Posted June 13 Hi @RadWebHosting, How are these orders being added to your system please? When an order is placed by the client via cart.php, this will be recorded as a login, meaning the Client Account status will remain Active if the Change client status based on active/inactive products and not logged in for longer than 3 months option is selected in the Automation Settings. The 2 day rule applies to new Client Accounts created by admins or the API. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted June 13 Share Posted June 13 It sounds like the only possible automated client status updates supported natively by WHMCS are 2 days or 3 months? 0 Quote Link to comment Share on other sites More sharing options...
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