donostiarra Posted May 9 Share Posted May 9 Hi. I have just upgraded from v 8.11 to 8.13, and I see the new tab "Scheduled actions" when I load any ticket. But when I try to access to this new tab, I see "Loading" and spinner for 1 second, and after the tab is totally empty, nothing loading, no errors showing. Should I enable it or am I doing something wrong? The rest is working fine after the update, just this. Thanks!! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 10 WHMCS Support Manager Share Posted May 10 Hi @donostiarra, I've tested an auto-update from 8.11 to 8.13 and do not observe this behaviour. Please: Go to Configuration > System Settings > General Settings > Other tab. Enable Log Errors. Replicate the issue, by accessing the Scheduled Actions tab. Go to Configuration > System Log. Review the entries in the tblerrorlog table in your WHMCS MySQL database. Share any error details from both locations here with us for review. 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 10 Author Share Posted May 10 (edited) It have registered only this: strpos(): Empty needle vendor/whmcs/whmcs-foundation/lib/Admin/Setup/General/UriManagement/ConfigurationController.php Edited May 10 by donostiarra 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 10 Author Share Posted May 10 I've also tried to disable Cloudflare, disable all hooks and modules, and still happening the same. Using the default admin theme. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 14 WHMCS Support Manager Share Posted May 14 Hi @donostiarra, Thank you, that doesn't seem like an error that would be related to this interface. Please can you open a support ticket and provide access credentials so we may investigate directly: https://www.whmcs.com/submit-a-ticket 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted May 16 WHMCS Technical Analyst Share Posted May 16 Hi @donostiarra, I would suggest checking the admin role has permission for the scheduled ticket actions. Please visit "Configuration (wrench icon) > System Settings > Admin Roles & Permissions", edit the role and ensure the following permission are present: View Scheduled Ticket Actions Create Scheduled Ticket Actions Edit Scheduled Ticket Actions Cancel Scheduled Ticket Actions 1 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 16 Author Share Posted May 16 Hi, thanks, yes, it was exactly that. I opened the ticket before, as John suggested, and it was the issue. Anyway, it's still not totally working, because the is not way to edit a scheduled action, if the admin has set a different language than English. From support they opened #WHMCS-22308 case. So still waiting to be able to full use it in Spanish... Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted May 16 WHMCS Technical Analyst Share Posted May 16 Yes, we have case WHMCS-22308 open with development regarding this. I would suggest keeping an eye on https://docs.whmcs.com/releases/ as the case will be listed in the change log when resolved. 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 21 Author Share Posted May 21 Thanks. It won't be a hotfix for this, maybe? Or do we need to wait until next update? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted May 22 WHMCS Technical Analyst Share Posted May 22 I am not sure if this case will receive a hotfix, but if it does it will be listed at https://whmcs.community/files/categories/ . Otherwise, when there is an update regarding it, this will show in the release notes at https://docs.whmcs.com/releases/. 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 27 Author Share Posted May 27 (edited) Thanks. I'll be waiting for the fix. Edited May 27 by donostiarra 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 27 Author Share Posted May 27 Anyway, if the status of the ticket is "open" or "customer reply", shouldn't be updated to "answered" status automatically, after scheduling an answer? Or is neccesary to set it manually with each scheduled answer? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 3 WHMCS Support Manager Share Posted June 3 Hi @donostiarra, We've published 8.13.1 with a fix for this case. When an operator replies to a support ticket any status can be applied, including choosing to keep the status the same. Scheduled support ticket actions can be used for diverse purposes including some where it may not be desirable to set the status to Answered, so the system won't change the ticket status when a scheduled reply is added. But you can also schedule an action to change the status at the same time. 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted June 4 Author Share Posted June 4 Hi. I've updated to v8.13.1 and it's fixed now, thanks. 0 Quote Link to comment Share on other sites More sharing options...
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