donostiarra Posted May 9 Share Posted May 9 Hi. I have just upgraded from v 8.11 to 8.13, and I see the new tab "Scheduled actions" when I load any ticket. But when I try to access to this new tab, I see "Loading" and spinner for 1 second, and after the tab is totally empty, nothing loading, no errors showing. Should I enable it or am I doing something wrong? The rest is working fine after the update, just this. Thanks!! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 10 WHMCS Support Manager Share Posted May 10 Hi @donostiarra, I've tested an auto-update from 8.11 to 8.13 and do not observe this behaviour. Please: Go to Configuration > System Settings > General Settings > Other tab. Enable Log Errors. Replicate the issue, by accessing the Scheduled Actions tab. Go to Configuration > System Log. Review the entries in the tblerrorlog table in your WHMCS MySQL database. Share any error details from both locations here with us for review. 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 10 Author Share Posted May 10 (edited) It have registered only this: strpos(): Empty needle vendor/whmcs/whmcs-foundation/lib/Admin/Setup/General/UriManagement/ConfigurationController.php Edited May 10 by donostiarra 0 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted May 10 Author Share Posted May 10 I've also tried to disable Cloudflare, disable all hooks and modules, and still happening the same. Using the default admin theme. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted Wednesday at 03:21 PM WHMCS Support Manager Share Posted Wednesday at 03:21 PM Hi @donostiarra, Thank you, that doesn't seem like an error that would be related to this interface. Please can you open a support ticket and provide access credentials so we may investigate directly: https://www.whmcs.com/submit-a-ticket 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted Friday at 03:35 PM WHMCS Technical Analyst Share Posted Friday at 03:35 PM Hi @donostiarra, I would suggest checking the admin role has permission for the scheduled ticket actions. Please visit "Configuration (wrench icon) > System Settings > Admin Roles & Permissions", edit the role and ensure the following permission are present: View Scheduled Ticket Actions Create Scheduled Ticket Actions Edit Scheduled Ticket Actions Cancel Scheduled Ticket Actions 1 Quote Link to comment Share on other sites More sharing options...
donostiarra Posted Friday at 04:20 PM Author Share Posted Friday at 04:20 PM Hi, thanks, yes, it was exactly that. I opened the ticket before, as John suggested, and it was the issue. Anyway, it's still not totally working, because the is not way to edit a scheduled action, if the admin has set a different language than English. From support they opened #WHMCS-22308 case. So still waiting to be able to full use it in Spanish... Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted Friday at 04:25 PM WHMCS Technical Analyst Share Posted Friday at 04:25 PM Yes, we have case WHMCS-22308 open with development regarding this. I would suggest keeping an eye on https://docs.whmcs.com/releases/ as the case will be listed in the change log when resolved. 0 Quote Link to comment Share on other sites More sharing options...
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