mikeos Posted December 29, 2024 Share Posted December 29, 2024 If you don't select a state and finish the checkout, it will charge the customer. However, after it will show that they need to select a state and not create their account. This validation should happen BEFORE any payment is made. 0 Quote Link to comment Share on other sites More sharing options...
mikeos Posted February 5 Author Share Posted February 5 Any update on this? It's still a problem and should not happen. Customers should NOT be charged before validation is handled. @WHMCS John 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 5 WHMCS Support Manager Share Posted February 5 Hi @mikeos, I placed an order using v8.12.1 and observed that a new customer is not charged by the PayPal Payments module when encountering a validation error on the checkout page. The Module Log shows the createorderrequest action with the error response "PAYER_ACTION_REQUIRED": When a client's PayPal account is charged, there is a capturepaymentrequest action. As this isn't present in this scenario; the client has not been charged. 0 Quote Link to comment Share on other sites More sharing options...
mikeos Posted February 5 Author Share Posted February 5 Hello again, Sorry but you're wrong. This triggers a payment from the client to PayPal, but not to WHMCS as no account or anything gets created. This means if a customer is trying to order multiple times without adding a state, they get charged multiple times. 0 Quote Link to comment Share on other sites More sharing options...
mikeos Posted March 17 Author Share Posted March 17 @WHMCS John When will this be fixed? Validation needs to happen on the input field itself, not on a check after clicking Complete Order 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 17 WHMCS Support Manager Share Posted March 17 Hi @mikeos, This isn't behaviour we've been able to replicate on our side or received any other reports about from other users. Therefore it's not something that's currently being worked on. 0 Quote Link to comment Share on other sites More sharing options...
mikeos Posted March 18 Author Share Posted March 18 15 hours ago, WHMCS John said: Hi @mikeos, This isn't behaviour we've been able to replicate on our side or received any other reports about from other users. Therefore it's not something that's currently being worked on. Please use a real PayPal account and you will instantly be able to replicate it. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted March 18 Share Posted March 18 On 2/5/2025 at 10:30 AM, mikeos said: Hello again, Sorry but you're wrong. This triggers a payment from the client to PayPal, but not to WHMCS as no account or anything gets created. This means if a customer is trying to order multiple times without adding a state, they get charged multiple times. This is true I got this from some of my clients who sent me screenshots that they were charged. I need to tell them to contact PayPal. I don't see this on my Paypal account or whmcs 0 Quote Link to comment Share on other sites More sharing options...
wepwawet Posted March 19 Share Posted March 19 This issue is indeed happening. Can confirm 0 Quote Link to comment Share on other sites More sharing options...
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