mikeos Posted December 29, 2024 Share Posted December 29, 2024 If you don't select a state and finish the checkout, it will charge the customer. However, after it will show that they need to select a state and not create their account. This validation should happen BEFORE any payment is made. 0 Quote Link to comment Share on other sites More sharing options...
mikeos Posted February 5 Author Share Posted February 5 Any update on this? It's still a problem and should not happen. Customers should NOT be charged before validation is handled. @WHMCS John 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 5 WHMCS Support Manager Share Posted February 5 Hi @mikeos, I placed an order using v8.12.1 and observed that a new customer is not charged by the PayPal Payments module when encountering a validation error on the checkout page. The Module Log shows the createorderrequest action with the error response "PAYER_ACTION_REQUIRED": When a client's PayPal account is charged, there is a capturepaymentrequest action. As this isn't present in this scenario; the client has not been charged. 0 Quote Link to comment Share on other sites More sharing options...
mikeos Posted February 5 Author Share Posted February 5 Hello again, Sorry but you're wrong. This triggers a payment from the client to PayPal, but not to WHMCS as no account or anything gets created. This means if a customer is trying to order multiple times without adding a state, they get charged multiple times. 0 Quote Link to comment Share on other sites More sharing options...
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